JOB TITLE: Receptionist

DEPARTMENT: Administration

REPORTS TO: Business Office Manager

DIRECT REPORTS: None

FLSA STATUS: Non-Exempt/Hourly

DATE: 11/01/2022 

JOB SUMMARY

Represents the company in a positive and professional manner while greeting visitors,

answering telephone, and directing calls. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Other duties as Assigned 

JOB QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette. 

OTHER REQUIREMENTS

Participates in (or conducts) company-sponsored training to safeguard against improper use

and disclosure of resident's protected health information. Monitors and ensures compliance

with company policies, procedures and state and federal law. 

PHYSICAL DEMANDS AND ENVIRONMENT

Employee is occasionally exposed to blood or other body fluids, fumes or airborne particles and

toxic or caustic chemicals. In compliance with applicable law, reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions of the

position. 

Standing - Occasionally

Sitting - Frequently 

Walking - Occasionally

Use Hands/Fingers to handle or feel - Frequently

Climbing or Balance - Occasionally

Stoop, Kneel, Crouch, or Crawl - Occasionally

Talk/Hear - Frequently

See - Frequently

Taste/Smell - Occasionally

Reaching/Pulling/Pushing - Frequently

Carry Weight/Lift - Occasionally