At Red Rover, we believe there is no greater calling than to serve those who are shaping the minds of our future generations. K-12 education has become increasingly complex. Schools are expected to do more with less while also handling uncharted social situations—and they deserve better. Join us as we building creative, intuitive software solutions for school administration that help put the best educators in every school, every day. 

We keep our product engineering team small and incredibly talent rich. We believe this helps us respond quickly to customer needs without a lot of red tape. Our team consists of engineers, designers and customer experts that identify and unpack real-world problems together, then shape solutions using science, creativity, and (a whole lot of) customer empathy. 

Who you are 

You’re someone who shares our passion for helping school administrators serve their educators, students, and community. You bring experience simplifying complex problems into solutions that are easy to use and to maintain. You build services, APIs, and infrastructure that is informed first and foremost by studying what users need. You pay close attention to what already exists and how your contributions will make the system greater than the sum of its parts. 

You may not be familiar with some of the technologies we use on the team, and that's OK! As an experienced software engineer, we value your individual insight and curiosity. We expect you'll be excited to roll up your sleeves, apply your skills and learn a lot as we navigate these challenges together. This job description is for a full-stack engineer who can work on different parts of the technology stack to deliver value to our users and partners. 

What you’ll do 

Reacting quickly and being responsive to our customer needs is part of our “secret sauce.”  This role will be focused on serving our customers by fielding issues and requests from our Customer Service team. Responsibilities will include: 

• Investigate, prioritize, and address customer-reported issues promptly, providing clear communication on resolution progress. 
• Debug and correct software bugs, collaborating with teams to ensure quality assurance and swift issue resolution. 
• Clearly communicate options and status regarding issues with clarity, objectivity, and empathy 
• Implement small feature enhancements, collaborating with stakeholders and documenting changes for seamless updates. 
• Work at all levels of the stack, from Azure, SQL, and C# to GraphQL, Typescript, and React. 
• Partner with subject matter experts to understand the needs of potential users and build a product that unlocks their potential. 
• Collaborate with and learn from a talented group of engineers with a diverse range of experiences and backgrounds. 

• You have experience developing C# web APIs with modern development tools and processes. 
• You are a self-starter loves to solve problems and learn new things. 
• You value people over process, working code over technical specs, collaboration over itemized requirements, and responsiveness to change.
• You listen to the opinions and viewpoints of others before making decisions, thinking critically about what makes good sense in each situation. 
• You avoid letting “perfect” get in the way of good, incremental progress towards your goal. You view ambiguity as an opportunity to learn from others and try something new. 
• You hold yourself to exemplary personal and professional ethical standards and work well in a team-oriented, collaborative environment. 
• You lead by example and proactively mentor junior team members for the betterment of the team.