ROLE AND ESSENTIAL FUNCTIONS

The Payroll Specialist provides accurate and timely payroll services to all Acumen Fiscal Agents client employees and Vendors.

• Payment of AFA client employees' payroll by accurately calculating pay and all deductions, issuing checks in a timely manner
• Exceeds customer (internal and external) expectations by building productive relationships, and taking responsibility for customer satisfaction and loyalty
• Maintains all payroll information by collecting, calculating and entering data into system
• Process timecards in the payroll software to generate checks, direct deposits, and reports; analyze various reports to ensure accuracy and completeness of payroll
• Communicate with internal and external customers to answer questions and provide guidance on policies and procedures
• Updates payroll records by entering changes in exemptions, insurance coverage, deductions, job titles, functions and client information.
• Maintain the master file of time sheets and all other payroll related documentation require
• Prepares reports by compiling summaries of earnings, taxes, deductions, and disability and non-taxable wages
• Resolves payroll discrepancies by collecting and analyzing information
• As needed, provides payroll information by answering questions and requests
• Maintains payroll operations by following policies and procedures, and reporting needed changes
• Maintains employee confidence and protects payroll operations by keeping information confidential
• Contributes to team effort and success by accomplishing goals and objectives
• Ability to handle customer inquiries via phone and e-mail in fast-paced environment
• Ability to prioritize and meet rigid deadlines
• Performs all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.

QUALIFICATIONS

• High School Diploma or equivalent
• A background in Customer Service, Client Service, Operations, Payroll or Financial systems
• Advance Excel Skills (Pivot Tables, VLOOKUP's, etc.)
• Ability to learn new software quickly
• Ability to communicate effectively both orally and in writing
• Ability to respectively and effectively interact with others
• Attention to detail and ability to manage time in a time sensitive environment
• High standard of integrity and sound business ethics
• Excellent computer skills to include Microsoft Word and Excel as well as E-Mail
• Excellent interpersonal skills, task focused with a high degree of accuracy
• Ability to work well in a team environment and with limited supervision
• Ability to work within deadlines and in a fast-paced environment.
• Willing to work overtime, including weekends to meet high volume demands

COMMUNICATION SKILLS

• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

RESPONSIBILITIES AS A TEAM MEMBER

• Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet deadlines
• Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED

• Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
• May use other office equipment as needed

PHYSICAL AND MENTAL DEMANDS

• The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.
• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
• The employee may be required to answer the phone as well as respond to team members and internal customers
• The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines

#ACUMEN