SUMMARY:

The Human Resources Generalist – Shared Services provides centralized HR support across the organization with a strong emphasis on compliance, employee relations assistance, leave administration, workers’ compensation coordination, organizational reporting, and payroll support. This role partners closely with HR leadership and home office teams to ensure consistent, compliant, and efficient HR operations across all regions.

This position requires a high level of confidentiality, accuracy, and judgment, and serves as a key resource for policy interpretation, regulatory adherence, and cross departmental coordination.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compliance & Policy Administration

• Maintain compliance with federal, state, and local employment laws; monitor regulatory changes and support policy updates.
• Conduct routine audits of HR records, LOA files, WC documentation, and payroll related data to ensure accuracy and compliance.
• Support internal and external audits, including OSHA, DOL, FEHA, and benefits related audits.

Employee Relations – Home Office Support

• Serve as a centralized resource for employee relations inquiries, documentation, and case tracking.
• Assist HR leadership with investigations by gathering statements, organizing documentation, and maintaining confidential records.
• Provide guidance to managers on policy interpretation, documentation standards, and escalation pathways.

Leave of Absence (LOA) & Workers’ Compensation (WC) Administration

• Administer and manage all LOA programs (FMLA, CFRA, PDL, ADA/FEHA accommodations) including intake, tracking, communication, and return-to-work coordination.
• Manage Workers’ Compensation claims, reporting, follow-up, and coordination with third-party administrators.
• Partner with management on escalated LOA and WC issues.

Reporting & Data Integrity

• Maintain and audit HR records for accuracy and data integrity.
• Generate recurring and adhoc reports for HR leadership, payroll, compliance, and operations.
• Support organizational dashboards and metrics related to turnover, LOA activity, WC claims, and compliance indicators.

Payroll Support

• Assist payroll with timekeeping audits, corrections, garnishment processing, and verification requests.
• Coordinate with managers and employees to resolve payroll discrepancies and ensure timely submission of required documentation.
• Support payroll compliance related to wage and hour laws, meal/rest break documentation, and timecard accuracy.

Shared Services Coordination

• Support home office HR operations including policy rollouts, compliance initiatives, and cross departmental projects.
• Maintain vendor relationships related to LOA administration, WC carriers, HRIS, and payroll systems.
• Uphold strict confidentiality and professional standards in all interactions.

Other Duties

• Act in accordance with the company’s mission, vision, and values.
• Perform other related duties as assigned by management.

QUALIFICATION GUIDELINES:

Required

• Bachelor’s Degree in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.
• 3–5 years of HR experience, preferably in compliance heavy or shared services environments.
• Experience with LOA administration, WC coordination, and HR reporting.

Preferred

• Healthcare industry experience.
• Paylocity or similar HRIS experience.
• PHR/SPHR certification.

KNOWLEDGE / SKILLS / ABILITIES:

• Broad HR knowledge with strong understanding of compliance and regulatory requirements.
• Ability to interpret and apply policies and procedures independently.
• Strong customer service orientation and relationship building skills.
• High attention to detail, accuracy, and confidentiality.
• Strong analytical skills and comfort with reporting and data integrity.
• Ability to multitask effectively in a fast paced, sometimes ambiguous environment.

CERTIFICATES/LICENSES/REGISTRATIONS:

• PHR or SPHR Certification a plus.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Broad based HR knowledge and experience.
• Strong customer service and relationship management abilities with all levels of employees.
• Maintains confidentiality while dealing with sensitive information.
• Ability to manage projects with varying degrees of complexity.
• Compliance, confidentiality and ethics; global and cultural awareness.
• Team player and individual contributor coupled with excellent communication skills and interpersonal skills in order to provide guidance to less experienced team members.
• Computer proficiency including knowledge of Word, Excel and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures and work independently with little guidance.
• Ability to address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused.
• Display independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification, but may require driving for field and office visits, which requires the ability to drive an automobile. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can

perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interferes with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.