To review this position, our company, and/or apply for any Mortgage Investors Group career, please visit: https://migonline.com/careers 

Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast.

At MIG, our success is built on the expertise and dedication of our people. We offer a comprehensive range of mortgage products, supported by in-house underwriting, processing, and appraisal services, and driven by technology that makes our work efficient and effective. Our culture values integrity, teamwork, and a shared commitment to helping clients achieve their goals — and we believe that starts with taking care of our employees.

What MIG can do for you:

• Excellent compensation
• A corporate brand well known for purchase focus, keeping LO promises, and closing on time
• Local branch model with on-site processing and localized Underwriting and Closing
• Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
• 401K with company match
• Career growth and development opportunities
• A company that believes in community and charitable contribution

POSITION SUMMARY

This position requires leadership skills and strategic thinking abilities. As the mortgage industry evolves into a digital age, the candidate for this role must be forward-thinking in developing workflows that capitalize on technology improvements. We are looking for someone who can think outside the box when it comes to traditional procedures and optimize processing turn times to facilitate production growth. This role must balance the highest level of customer service to every party involved in the transaction, both internally and externally, while meeting aggressive workflow milestones.

ESSENTIAL JOB FUNCTIONS

Customer Service:

• Provide anyone associated with the origination process with the highest and most efficient level of customer service in a friendly, courteous, and helpful way possible.
• Communicate approvals to appropriate parties, both written and verbal. 
• Put together a complete loan package that properly communicates the borrower’s story to the underwriter.

Legal Compliance:

• Ensure all loans are processed in strict accordance with MIG, investor, agency, federal, state, and regulatory guidelines. Ensure all documentation obtained corresponds directly to the loan or product type chosen by the client, that each form or piece of paper is original, if applicable, and free of errors or misrepresentation, and has proper signatures and dates. Ensure LE, initial 1003, Intent to Proceed, and Servicing Disclosure are compliant.

Loan Processing/Customer Service:

• Maintain current pipeline, meeting a minimum of 20 closed loans per month. 
• Update and coordinate with the Loan Officers or clients regarding loan file statuses (including suspended files).
• Review Loan Origination Systems and automated underwriting data/information on a frequent basis to include, but is not limited to: Lock-in, Appraised      Value, Loan to Value, Loan Amounts, Income and Assets information.
• Obtain PUD/CondoID when necessary, order Liability Insurance, etc. from an agency, the Agent or Seller.
• At minimum request contract, HFA (state agency) required documents, plans and specifications, applicable documentation for product and loan type from agent/client.
• Verify property address and pull Data Tree upon receipt of file, review, update, and notify appropriate partners.
• Order Title Work within 48 hours of receipt of loan file into pipeline. 
• Order appraisals and any other related documents.
• Notify realtors, borrowers, or clients of all appraisal findings, coordinate the receipt of all final certifications and inspections with realtors and appraisers or clients, and place appraisal invoices in imaging. Disclose final appraisal to borrower(s).
• Obtain homeowner’s insurance documentation, termite letters, property taxes, and coordinate closing debt pay-offs with title company and closer.
• Submit accurate and complete final loan package for underwriting.
• Complete an 8-hour processor continuing education course each year – to process KY or      other state property loans
• Efficiently maintain and control a loan pipeline including Conventional, FHA, VA, RD and all HFA (state bond) files, and have an excellent understanding of all aspects of loan program guidelines.

Incidental Functions:

• If necessary, meet with customer to collect documentation when Loan Officer is absent with cause.
• Perform the work of other processors during illness or vacation.
• Other duties as assigned.

JOB CONTACTS

• All Department Employees for Team Meetings, Updates, and Coordination Daily
• Clients or Loan Officers, Realtors, and Borrowers for Communication and Coordination of Loan Daily
• Title Companies for Coordination of Loan Daily

JOB  SPECIFICATIONS

Minimum Education:

• High School or Equivalent

Minimum Knowledge:

• Ability to work with remote team members
• Extremely comfortable learning and using different operating systems
• Ability to operate proficiently within the Encompass LOS environment
• Proficiency in multiple state regulations
• Ability to follow different workflows based on Loan Officer’s communication needs
• Ability to relate to all types of personalities and situations in an empathetic, calm, rational, and professional manner, maintaining a proper balance to meet all sales and corporate needs
• Strong interpretive reasoning, problem-solving ability, and excellent analytical skills
• Excellent written and oral communication skills
• Ability to express and exchange ideas in a professional and courteous manner
• Excellent organizational skills, ability to prioritize and perform in a constantly changing environment
• Self-disciplined, self-motivated and self-reliant
• Strong training ability to share knowledge with new employees or clients in a helpful and easy-to-understand manner
• Working knowledge of Microsoft Word and familiarity with other business applications
• Ability to work independently with little or no supervision
• Carry out all reasonable requests by managers/supervisors, which the employee can perform
• Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents
• Maintain confidentiality of employee and company information
• Record all hours worked accurately and honestly in the timekeeping system

Minimum Experience:

• Minimum 5 years processing secondary market mortgage loans including a strong knowledge of  Conventional, FHA, VA, USDA, HFA’s, NonQM. 
• Basic understanding of Broker products. 

This job description is designed to provide guidelines and directions for accomplishing company, departmental, and individual goals and objectives.  It covers the essential responsibilities and activities involved in the effective execution of this position.  It is not meant to be all-encompassing or all-inclusive.  All job duties and responsibilities must be performed within the guidelines of the Employee Handbook as well as established policies and procedures.

SUPERVISION --- For supervisory positions only

• · General supervision over a group of employees: providing advice and direction for non-routine or extraordinary work situations.

POSITION IMPACT

Does this position make decisions about work without first consulting a supervisor? If yes, how often?

• Yes, Daily.

List three (3) examples of typical decisions commonly made by someone in this position without first consulting a supervisor:

• Collecting documentation for a complete loan package
• Analyzing file documentation for submission to underwriting
• Communicating with client or borrower and closing department

What is the scope of the activities for this position (select one)? If other, please provide explanation.

• Single Department

Does this position have financial responsibilities (revenues, expenses, resources, budget, etc.)?

• No

ANNUAL TRAINING

New hires must complete the following training courses:

• BSM/AML: The Basics
• Marketing Compliance
• Annual Consumer Complaint Attestation

Existing employees must complete the following training courses:

• BSA and AML: Essentials
• Annual Sexual Harassment Training

PHYSICAL REQUIREMENTS

Must be able to navigate throughout the building. Must be able to hear and communicate well. Must have good eye-hand coordination and finger movement for use in computer software programs.

ADDITIONAL INFORMATION

Notice: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

To review this position, our company, and/or apply for any Mortgage Investors Group career, please visit: https://migonline.com/careers