Responsible for daily patient care flow. Performs a number of data collection functions as delegated by the physician and/or Clinic Manager to allow for proper professional diagnosis, treatment, and care of patients’ condition(s).

Essential Functions

Acquaint all new patients with office procedures to which they will be exposed

Obtain patient history to include chief complaint, history of present illness, medical history (ocular and general), family history (ocular and general), and history of allergies and medications to provide accurate information to Ophthalmologists

Performs accurate and consistent documentation and measurement tasks for new and follow-up patients: Vision acuity, lensometry, entrance tests, contact and non-contact tonometry, refraction, slit lamp exam, angle assessment, and dilation

Manage patient flow efficiently, ensuring minimal wait times and a smooth patient experience

Maintains and cleans all equipment being used and adheres to strict infection control protocols and safety standards

Maintains utmost patient confidentiality

Other duties assigned

Job Specifications

Typically has the following skills or abilities:

Certified Ophthalmic Assistant (COA) or Technician (COT) preferred

Minimum of 2 years of experience as an ophthalmic technician or surgical assistant

Strong knowledge of ophthalmic instruments, procedures, and terminology

Familiarity with EMR systems (experience with NextGen is a plus)

Excellent organizational skills and diligence

Ability to travel daily

Strong interpersonal and communication skills for interacting with patients, colleagues, and health care professionals

Excellent customer service and communication skills

Exceptional attention to detail and accuracy in documentation

Demonstrated commitment to patient care and safety

Ability to work independently and as part of a team in a fast-paced environment

Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment

Flexibility to adapt to changing schedules and patient needs

Professional demeanor and the ability to maintain patient confidentiality

Basic computer skills and familiarity with electronic health records systems

Full work up responsibilities and based on knowledge and skills; also responsible for either clinical assistant or scribing, or basic testing tasks

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment