Job Title: Medical Assistant

Classification: Full Time/ Non-Exempt

Reports to: Clinical Director

Salary: $17-$20/Hour

Job Summary: The Medical Assistant works collaboratively with medical providers and the care team to support clinical and administrative operations. The role focuses on ensuring patients receive high-quality, comprehensive care by reducing barriers to positive health outcomes. This position is integral to fostering patient engagement, addressing social determinants of health, and connecting patients to essential services.

Key Responsibilities:

Clinical Support:

• Prepare patients for medical appointments, including rooming, taking vitals, gathering medical history, and assessing the focus of the visit.
• Administer preventive care measures such as vaccinations and facilitate diagnostic tests.
• Manage medication refill requests and ensure timely communication with providers.
• Assist in patient education, focusing on chronic disease management, preventive care, and health promotion.

Patient Navigation and Advocacy:

• Establish trusting relationships with patients, identifying and addressing social determinants of health needs.
• Provide care coordination and advocacy for social services such as transportation, food security, and other supportive programs offered in-house or through external agencies.
• Assist patients with applications for pharmaceutical assistance programs and other resources.
• Maintain a comprehensive and current database of local resources and community services for patient referrals.
• Follow up with patients to monitor progress, resolve barriers, and ensure satisfaction with services provided.

Administrative Responsibilities:

• Schedule appointments for planned care visits via direct communication or outreach methods.
• Complete patient referrals and track their outcomes to ensure effective follow-up.
• Document all patient interactions and care coordination activities in Jhe Electronic Medical Record (EMR) system.
• Support the call center by answering inquiries, scheduling appointments, and relaying messages to clinical staff.

Team Collaboration:

• Work closely with providers and direct care staff to ensure all patient needs are met holistically.
• Exhibit excellent communication and interpersonal skills with patients, team members, and community partners.
• Contribute to a positive, team-oriented environment to achieve patient care goals.

Qualifications and Experience:

• Certification as a Medical Assistant required.
• Community Health Worker Certification preferred.
• Experience in Federally Qualified Health Centers (FQHCs) or similar healthcare settings highly desirable.
• Proficiency with EMR systems and clinical documentation.
• Strong organizational skills with attention to detail and ability to manage multiple tasks.

Additional Expectations:

• Flexible schedule to include some evenings and weekends as needed.
• Ability to lift up to 25 lbs and perform duties in medical office and clinic environments.
• Commitment to maintaining a positive, patient-centered approach in all interactions.

Time/Physical Requirements

• Hours based on clinic schedule, to be determined.
• Some evening and weekend activities may require flexing schedule
• Tasks occur in both medical office and clinic setting
• Able to lift 25lbs and perform normal duties associated in a clinic and office setting.

Workplace Commitment:

This role operates in a Federally Qualified Health Center, requiring a strong commitment to serving underserved communities and addressing health disparities. The Medical Assistant is expected to uphold the organization's mission and values by delivering culturally competent, high-quality care to all patients.