JOB TITLE: IT Systems & eBanking Administrator

DEPARTMENT: Information Technology

REPORTS TO: IT Administrator VP

CLASSIFICATION: Full-Time, Non-Exempt

Position Summary

The IT Systems & eBanking Administrator is responsible for the administration, configuration, security, monitoring, and support of the Bank’s electronic banking systems and related technology environments. This position serves as a key technical resource for eBanking administration, identity and access management, security reporting, system support, and IT operations.

The position provides backup support to the IT Officer and assists with the day-to-day management of the Bank’s technology environment. The Administrator works closely with bank associates, management, core banking providers, eBanking vendors, and other third-party technology providers to ensure systems are secure, properly configured, available, and functioning effectively. The position also requires you to interact with customers on a timely basis based on eBanking needs and support.

This position requires a strong understanding of banking technology, user access controls, information security, electronic banking systems, and the interrelationships among applications, networks, systems, and communications technologies.

Essential Duties and Responsibilities

• Strong understanding of electronic banking systems and technology administration.
• Working knowledge of identity and access management principles and practices.
• Understanding of information security, user access controls, and security monitoring.
• Strong troubleshooting and analytical skills.
• Ability to interpret system and security reports and identify unusual or potentially concerning activity.
• Ability to manage confidential and sensitive information appropriately.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to non-technical employees.
• Strong organizational and time-management skills.
• Ability to work independently and prioritize multiple responsibilities.
• Ability to establish effective working relationships with employees, management, vendors, and third-party service providers.
• Ability to exercise sound judgment when dealing with system access, security, and operational issues.

Education and Experience

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent experience may be considered.

• Two or more years of experience in information technology, banking systems, eBanking administration, systems administration, or a related field preferred.

• Experience in a financial institution or other regulated environment is preferred.

• Experience with identity and access management, security reporting, user administration, or electronic banking systems is highly desirable.

• Experience working with third-party technology and banking service providers is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Some travel required, primarily within a 70-mile radius of Escanaba, Michigan. Valid driver's license, ability to drive, and ability to be insured with company carrier a necessity.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.