A Store Manager manages store operations and customer support for quality service, customer satisfaction and

profitability. Supervise, lead, and direct the activities of store personnel. Responsible for ensuring company

guidelines and policies are understood and followed. Responsible for improving store volume, profitability, and

exceeding forecasted budgets, established, and maintaining gross margins.

Tasks and Responsibilities:

• Increase daily sales and daily tickets over established budget

• Understand all Sales and P & L reporting as specified

• Executes merchandise floor moves to drive sales

• Takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts

high level of responsibility for store’s shrinkage performance.

• Ensures all paperwork is processed within a timely manner according to company guidelines.

• Follows up on receiving discrepancies, damaged goods and damage claims.

• Maintains “best in class” customer service

• Provide feedback on customer requests, and ensure right product mix for store

• Recruit, interview and hire store personnel

• Promote company culture and develop a positive employee morale

• Coach, train and develop employees. Provide training, set performance goals and provide feedback to all

direct reports. Determine and distribute work assignments to employees. Ensures maintenance, cleaning

and store appearance is up to company standards.

• Responsible for payroll budget and weekly processing for all employee time.

• Prepare and conduct performance appraisals for associates. Take appropriate disciplinary action on

employees, including making recommendations for termination, in accordance with company guidelines.

• Ensures store-level compliance with company standards of safety, security, facility maintenance,

postings/notifications and other administrative duties.

• Provide feed-back, concerns, ideas, and needs to both Operations Manager and General Manager.

• Promote the success of rewards programs and company promotions

• Facilitate building cleanliness and maintenance

This is not intended to be an all-inclusive list; other duties may be required. These duties and responsibilities are subject to change

at any time.

Skills and Competencies

• Ability to communicate with associates and customers

• Ability to motivate, coach, and manage store employees

• Ability to read, count, and write to accurately complete all documentation

• Ability to operate all equipment necessary to perform the job

• Ability to directly handle live animals without fear

• Ability to work in a fast paced, time critical environment

Experience and Education:

• High School Diploma or GED required.

• 3 years management experience required

• Proficient in MS Outlook/Word/and Excel

Requirements:

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures

throughout the store, which entails lifting at least 50lbs, and perform all functions as set forth above

• Able to work with live pets of all varieties.

• Ability to work varied hours/days, including nights, weekends, and holidays, as needed

• Able to relocate if necessary to other locations permanently or temporarily