ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint. 

At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

As a Generator Systems Specialist – Engine & Mechanical, you will serve as the technical expert responsible for diagnosing and resolving complex mechanical and engine-related issues on natural gas-powered generators. Working closely with Engineering, Manufacturing, and Quality, you will perform advanced troubleshooting, root cause analysis, and product validation to ensure our generators meet the highest standards of performance, reliability, and quality. Your expertise will directly influence product improvements, manufacturing efficiency, and customer satisfaction. This role falls under the Factory Readiness Team.

Key Responsibilities: 

• Perform advanced diagnostics and troubleshooting of natural gas-powered generators with a primary focus on engine, fuel, cooling, lubrication, and mechanical systems. 
• Diagnose complex engine performance issues using mechanical inspection techniques, electronic service tools, and data analysis. 
• Troubleshoot fuel delivery systems, ignition systems, cooling systems, lubrication systems, emissions equipment, and engine      accessories. 
• Perform root cause analysis on mechanical failures and recommend corrective actions to improve product reliability and      manufacturability. 
• Support Factory Acceptance Testing (FAT) by resolving engine and mechanical issues identified during testing. 
• Collaborate with Engineering, Manufacturing, and Quality teams to investigate recurring field and production issues. 
• Interpret engine performance data, emissions data, fault logs, and operational trends to identify abnormal conditions. 
• Verify repairs through functional testing, performance validation, and documented troubleshooting procedures. 
• Document findings, corrective actions, and recommendations within the company's quality management system. 
• Assist in developing troubleshooting guides, service procedures, and best practices for production and field service personnel.      
• Provide technical guidance and mentoring to technicians during complex diagnostic activities. 
• Participate in design reviews by providing serviceability and reliability feedback based on production and field experience. 
• Support continuous improvement initiatives focused on product reliability, quality, and manufacturing efficiency. 

•  Associate's degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related technical      discipline desired but not required.
• Equivalent military or industry experience will also be considered. 
• Minimum 5 years of experience troubleshooting industrial engines, generators, heavy equipment, or similar mechanical systems. 
• Strong understanding of natural gas or diesel engine operation and diagnostics. 
• Experience troubleshooting fuel, cooling, lubrication, ignition, emissions, and mechanical systems. 
• Ability to read and interpret mechanical drawings, engine documentation, and electrical schematics as required for diagnostics. 
• Experience using diagnostic software, engine service tools, and electronic service manuals. 
• Strong understanding of mechanical measurement tools including pressure gauges, compression testers, leak-down testers, and thermal imaging equipment. 
• Excellent root cause analysis and problem-solving skills. 
• Ability to work independently while supporting cross-functional engineering and manufacturing teams. 
• Strong written and verbal communication skills with attention to documentation quality. 

Preferred Qualifications:

• Possess a strong passion for solving complex electromechanical and software problems in a fast paced, dynamic production environment.
• Demonstrate a creative approach to engineering challenges, with a proven ability to think outside the box to optimize test pad operations.
• Have a track record of successfully directing and mentoring technicians and junior engineers during intense testing activities.
• Are a highly collaborative team player who can bridge the gap between design engineering, quality assurance, and manufacturing floor operations.

Benefits:

• Competitive Pay
• Medical, Dental, Vision, and Prescription Drug Insurance
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) 
• Wellness Programs and Incentives
• 401(k) Retirement Plan & Company Match
• Paid Time Off – Sick & Vacation Time
• Paid Holidays

Do you have what it takes to join the ERock team? Send us your cover letter and resume today.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”