Job Title: Teller

Department: Member Service

Reports to: Assistant Branch Manager

Hours per Week: 38 – Hourly Position

Pay Range: Group A 

Company Summary

Welcome to Financial Plus Credit Union (FPCU)- The Place that brings Dreams within Reach.

At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.

We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier.

FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up, we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.

Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team! 

Position Summary:

To provide exceptional, high-quality service and direct the delivery of products/services through sales efforts through face to face and drive through services. Must be a team player with a can-do-attitude, display a high level of integrity, and possess excellent interpersonal skills. They must have an excellent record of providing outstanding membership while meeting sales and operational goals.

Essential Function & Primary Responsibilities:

• The Bank Teller will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers. This includes, but is not limited to:
• Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, money orders, disbursements, and check cashing and all other teller duties. 
• Explain, promote, and cross sell the products and services the Credit Union offers. 
• Know and understand the policies and procedures of the Credit Union and able to explain them to the members. 
• Balance cash drawer, coin, currency and checks to source documents and the Reliance totals at the end of each shift.  
• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accepts deposits, confirming accuracy of transaction.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Follow proper cash handling procedures.  
• Be proficient in using the Symitar system. 
• Load and unload cash recycler and ATM's (in the Credit Union).  
• Examine checks for endorsements and negotiability to determine what, if any, hold is needed.  
• Respond to members’ requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.  
• Receive information pertaining to member's accounts and route to proper person. Give professional, friendly, accurate service to all members.  
• Follow teller Standards with all members
• Train new hires to perform proper teller duties as listed as above when needed
• Serve as an example and a back-up to the teller trainer to ensure all new hires are properly trained
• Provide SPARK! Member service, have strong communication skills (verbal and written) and be able to find solutions to difficult problems.
• Enforces compliance with all federal and state laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Asset Controls (OFAC) requirements, and should request legal interpretation as necessary to identify compliance concerns.
• All employees adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities.
• Perform other duties as assigned.

Qualifications and Education:

• Strong attention to detail and accuracy
• Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA
• Be adaptable to change and embrace SPARK! service standards
• Excellent oral communication skills 
• Must be out of probationary period to apply 
• High School Diploma, GED equivalency or higher
• Proficiency with Microsoft 365 and relevant systems
• Must be bondable.

Skills and Abilities:

• Must be able to learn our products and services and identify in what circumstances they can cross- sell our products and services to our members on a consistent basis
• Must have at least a $2,500 approval limit or higher
• Must be flexible, adapt to change, solve problems and be multi- task oriented.
• Must be able to work in a fast-paced environment and exhibit a professional demeanor throughout every transaction.
• Must have good computer skills and be detail oriented and thorough on paperwork.
• Must be able to operate customary office machines such as photocopier, fax, and phone system.
• Must have great over/short track record.  
• Being able to perform back up duties to the assistant is a plus but not required
• Ability to calculate figures and amounts such as add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  
• Ability to define problems and seek solutions for members
• Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
• Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
• Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions
• Adaptable, resilient, and comfortable navigating change in a fast-moving environment
• Embraces innovation and continuously seeks better ways to serve members and support teams

Certifications, Licenses

• Internal annual compliance testing required

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. May occasionally exert up to 10+ pounds of force.
• The noise level in the work environment is professional and typically moderate.

Additional Information

This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.

At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.