Summary

While upholding the Star Valley Health mission, vision and values, this key position is responsible for the seamless patient entry into the hospital in a timely, efficient and customer-focused manner. The admission clerks are often the first contact the patient has with the hospital and is entrusted with the responsibility of providing a positive first image to the patient/family. Admitting functions include: collecting complete and accurate demographic, financial and clinical information during registration to facilitate appropriate patient care and reimbursement; responding to patient’s questions or concerns; and informing the patients of their rights, responsibilities, and other required information. This is an-at will position.

Job Duties

• Cordially greet external and internal customers that come into the clinic
• Answer telephone, interview and screen office callers, answer questions and direct callers to the correct department
• Admit patients verifying all demographic information is correct scanning insurance cards and photo ID.
• Collect co-payments/deductibles and work with Revenue Cycle department as needed for financial questions
• Capable of making decisions without continuous direction
• Handle confidential and proprietary information on a daily basis
• Develop relationships with the providers and the medical staff to understand their patient interaction patterns
• Represent Star Valley Health in a positive manner on campus and in the community
• Attend meetings and training sessions as scheduled
• Cross train to assist with work load.
• Perform other duties as assigned or identified

Requirements

Skills:

• Professional customer service background including oral and written communication
• Strong multi-tasking skills with the ease of changing directions upon request and need
• Sound analytical and problem-solving skills
• Proficient computer skill with Microsoft Word, Excel, Outlook and general internet
• Skillful with general office equipment
• Experience with Meditech, software

Experience & Education:

• Two plus years of reception/clerical/general office experience
• Post high school diploma or GED
• General health care clerical experience
• Post high school education

Abilities:

• Ability to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to clients, visitors and staff
• Comply with HIPAA and other federal, state and local regulations as well, as maintain highest degree of confidentiality in client and staff matters
• Excellent organization and prioritization aptitude
• Constant sitting, standing, walking, pushing, bending and reaching throughout the day
• Must be able to lift twenty-five (25) pounds or more on occasion

Note: Position descriptions are intended to serve as a guideline for typical duties and requirements of a position, but are not inclusive. Additional or different responsibilities within a reasonable scope of the position description may be added or deleted any anytime at the discretion of the Board.