Senior Maintenance Technician

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

The Senior Maintenance Technician is a highly skilled, hands-on role responsible for performing advanced maintenance, repair, and preventive care across all building systems and common areas at Bal Harbour Shops. Working independently and as a key contributor on the maintenance team, this position ensures the property consistently meets the highest standards of appearance, safety, and functionality expected at a world-class luxury retail destination. The Senior Technician serves as a technical resource for the team and works closely with the Maintenance Supervisor and property management.

Key Responsibilities

•  Perform skilled maintenance, repair, and troubleshooting of HVAC, electrical, plumbing, lighting, and structural systems in common areas
•  Execute preventive maintenance tasks according to established schedules for all building systems and equipment
•  Conduct daily inspections of buildings, common areas, storefront exteriors, hardscape, and infrastructure to identify and address maintenance needs
•  Complete work orders accurately and on time; document all work performed in the maintenance management system (CMMS)
•  Respond promptly to after-hours emergencies and on-call service requests
•  Ensure all work meets OSHA standards, local codes, and property safety policies
•  Support and assist third-party vendors, contractors, and service providers during scheduled maintenance and repair activities
•  Assist with tenant buildouts, move-ins, and ongoing maintenance coordination as directed
•  Maintain accurate maintenance records, logs, and reports
•  Collaborate with facilities, security, landscaping, and janitorial teams to support overall property operations
•  Uphold the prestige, cleanliness, and visual excellence of the shopping center at all times
•  Mentor and provide technical guidance to junior maintenance staff as needed

Qualifications & Experience

•  High school diploma or equivalent required; technical training, trade certification, or associate degree preferred
•  Minimum of 5–7 years of commercial property maintenance experience
•  Experience in luxury retail, hospitality, mixed-use, or Class-A commercial properties preferred
•  Strong working knowledge of HVAC, electrical, plumbing, irrigation, and lighting systems
•  Ability to work independently and manage multiple priorities with minimal supervision
•  Strong problem-solving and troubleshooting skills
•  Good communication and interpersonal skills
•  Proficiency with maintenance management systems (CMMS) and basic computer applications

Physical & Work Requirements

• Ability to walk the property for extended periods
• Ability to lift up to 50 pounds and perform hands-on tasks
• Comfortable working outdoors in varying weather conditions
• Ability to work flexible hours, including nights, weekends, and on-call shifts

Preferred Qualifications

• Professional certifications such as HVAC, electrical license, or equivalent trade certification
• Bilingual abilities a plus
• Valid driver’s license

Work Environment

Outdoor luxury retail setting with frequent interaction with tenants, vendors, guests, and management.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.

Whitman Family Development and its subsidiaries is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.