Description
The Payment Systems Support Specialist is responsible for the accurate, timely processing of Kalsee Credit Union's day-to-day payment operations in support of members' financial transactions. This role administers the credit union's debit card, ATM card, and VISA credit card programs; processes share draft and ACH transactions; resolves disputes; and provides payment-related support to members, branch staff, and the Contact Center.
Card Services (Debit, ATM & VISA)
- Processes debit card, ATM card, and VISA credit card applications, renewals, and reissues
- Maintains card accounts on the core system, including address/contact updates, lost/stolen blocks, PIN resets, travel notifications, and CAM/CAN alerts for compromised cards
- Processes daily debit, ATM, and VISA chargebacks/adjustments to ensure same-day tentative credit to members
- Manages VISA balance transfers, monetary adjustments, and the ScoreCard Rewards program
- Completes Instant Issue processing and downloads daily card reports from processors
Share Draft & ACH Processing
- Posts and processes share draft returns and clearings daily by 9:00 a.m.
- Posts and processes ACH returns, clearings, and Affidavit/WSUP daily to ensure same-day credit to members
- Maintains strong working knowledge of the ACH payment system
Member & Branch Support
- Provides phone support to members and branch staff; returns Contact Center voicemails within 30 minutes
- Provides Paymentus & Home Banking support, including resetting security codes and login IDs
- Processes employee check orders
Other
- Balances daily work, monitors reports, and processes payroll
- Downloads and settles daily OTB reporting; posts insurance
- Maintains filing/records across all areas and communicates deficiencies in daily assignments
- Performs other duties as assigned
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Requirements
- Minimum 2 years banking experience preferred
- General knowledge of share draft, debit card, ATM, ACH, and VISA systems and processes preferred
- Aptitude for handling member and co-worker issues effectively and professionally
- Team-oriented with the ability to work in a detail-intensive, multi-task environment
- Sound verbal and written communication skills