Duties and Responsibilities

• Greet and assist patients with signing in for appointments
• Obtain and accurately enter new patient information, including insurance details, into the EMR
• Update patient records annually and ensure all forms are current, including HIPAA
• Assist patients presenting to the front desk for questions or miscellaneous needs
• Notify clinical staff of patient arrivals as appropriate
• Check out patients after appointments and schedule follow-up visits
• Schedule patient appointments and manage provider schedules
• Complete FollowMyHealth registration for patients
• Process referrals in a timely manner, including documenting contact attempts, scheduling appointments, scanning referral forms, and notifying referring providers
• Obtain written patient authorizations to request medical records from other providers or facilities
• Manage and balance the cash drawer twice daily
• Collect co-pays and deductibles at the time of service
• Answer phones, check messages, and relay information appropriately
• Scan and upload documents into the EMR; maintain the fax server daily
• Assist pharmaceutical representatives and coordinate scheduling
• Perform additional duties as assigned by the office manager or provider.

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame.
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital.