The Shipping Supervisor is responsible for overseeing the daily operations of the Shipping Department to ensure customer orders are processed accurately, efficiently, and on schedule. This position provides leadership and direction to shipping personnel, coordinates work assignments and priorities, monitors shipping performance, and ensures compliance with company policies, procedures, safety requirements, and applicable regulations.

The Shipping Supervisor works closely with Production, Customer Service, Scheduling, Transportation, and other departments to ensure orders are properly prioritized, cleared, prepared, and shipped to meet customer requirements and in-hands dates. This position is also responsible for identifying shipping issues, implementing corrective actions, improving department processes, and maintaining a high level of service and operational efficiency.

Essential Functions and Responsibilities

• Reviews job jackets, special instructions, customer orders, and other records to determine shipping priorities, work assignments, and shipping methods necessary to meet established shipping schedules.
• Oversees daily outgoing shipping activities to ensure shipments are accurate, complete, properly packaged, labeled, documented, and in acceptable condition prior to release.
• Monitors the “Have-to-Go” shipping list to ensure priority orders are processed and shipped as required to meet customer in-hands dates and delivery requirements.
• Coordinates shipping priorities and work assignments with Production, Customer Service, Scheduling, Credit, and other departments as necessary to ensure orders are shipped on time.
• Maintains a strong working knowledge of domestic and international shipping methods, carriers, freight requirements, and applicable shipping documentation and paperwork requirements.
• Oversees and/or prepares bills of lading, shipping documents, labels, and other required transportation paperwork to ensure accuracy and compliance with established procedures.
• Inspects material-handling equipment for defects, damage, or safety concerns and promptly notifies Maintenance personnel or contacts outside service providers to coordinate necessary repairs.
• Provides clear written and verbal work instructions, procedures, and direction to shipping employees to ensure work is performed safely, accurately, and efficiently.
• Plans, organizes, and prioritizes department activities to meet shipping schedules and customer requirements.
• Reviews, develops, and standardizes department procedures and processes to improve productivity, efficiency, accuracy, and overall shipping performance.
• Tracks and reviews department performance metrics and records to ensure established departmental goals, shipping schedules, and customer service expectations are achieved.
• Identifies, investigates, and addresses shipping errors, discrepancies, damages, delays, and other issues. Takes appropriate corrective action and implements process improvements to prevent recurring problems.
• Maintains accurate shipping records and ensures required documentation is completed and retained in accordance with company procedures.
• Ensures employees follow established safety practices, company policies, work instructions, and shipping procedures.
• Supports inventory control and verification activities related to finished goods and shipments.
• Communicates shipment status, delays, issues, and other pertinent information to appropriate departments and management.
• Works with carriers and outside service providers to resolve transportation, delivery, documentation, and service issues.
• Promotes a culture of accountability, teamwork, safety, accuracy, customer service, and continuous improvement within the Shipping Department.
• Performs other duties and responsibilities as assigned by management.

Supervisory Responsibilities

Directly supervise employees within the Shipping Department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable federal, state, and local laws.  Responsibilities include interviewing, hiring, onboarding, training, planning and assigning work, directing daily activities, monitoring performance, conducting performance evaluations, recognizing and rewarding employees, administering corrective action and discipline, addressing employee concerns, resolving work-related problems, and ensuring employees understand and meet performance expectations. The Shipping Supervisor is responsible for providing effective leadership and maintaining a professional, respectful, and productive work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s degree (B.A.) in Business Administration, Supply Chain Management, Logistics, or a related field preferred.
• Two or more years of related shipping, logistics, warehouse, manufacturing, or supervisory experience preferred.
• Equivalent combinations of education, training, and experience may be considered.
• Previous supervisory or leadership experience is preferred.

Knowledge and Skills

The successful candidate should demonstrate knowledge and ability in the following areas:

• Shipping, logistics, warehousing, and transportation practices.
• Domestic and international shipping requirements and documentation.
• Bills of lading, freight documentation, carrier requirements, and shipment verification.
• Customer in-hands requirements and shipping schedules.
• Inventory and order management processes.
• Material-handling  equipment and safe operating practices.
• Department scheduling, workload planning, and employee assignments.
• Problem-solving, root-cause analysis, and corrective action.
• Process improvement and standardization.
• Employee coaching, training, and performance management.
• Effective written and verbal communication.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work effectively with employees, management, internal departments, customers, and outside vendors or carriers.
• Strong attention to detail and commitment to accuracy and customer service.

Computer Skills

To perform this job successfully, an individual should have working knowledge of computer systems and software used in shipping and business operations, including database, order-management, transportation, inventory, Microsoft Office, email, internet, and other software provided by the organization or its vendors.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, hands, or feet; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

About Us:

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.