About PreBorn!  

PreBorn! is a national nonprofit ministry dedicated to providing life-affirming care through clinics, telehealth, and strategic partnerships. With a growing team and expanding reach, we are committed to excellence in storytelling, donor engagement, and mission-driven communications that save lives and souls.  

Position Summary 

The?EMR Implementation Specialist is responsible for supporting the successful implementation, adoption, and ongoing optimization of PreBorn!’s Electronic Medical Record (EMR) platform across affiliated pregnancy clinics. 

Reporting to the?Vice President of Virtual Care Services (VP VCS), this role serves as a primary bridge between PreBorn!, participating clinics, technology teams, and EMR vendors. The EMR Implementation Specialist guides clinics through implementation from initial readiness and workflow discovery through configuration, data preparation, testing, training coordination, go-live, and post-implementation stabilization. 

This is a highly hands-on role requiring strong project coordination, technical aptitude, clinic relationship management, and the ability to translate operational and clinical workflows into effective system processes. The successful candidate will understand that implementation success is measured not simply by deploying software, but by helping clinics confidently adopt technology that strengthens operational excellence and supports their life-saving ministry. 

Essential Duties and Responsibilities 

• Clinic EMR Implementation 
• Workflow Discovery & System Configuration 
• Data Migration & System Readiness 
• Testing & Quality Assurance 
• Training & Clinic Adoption 
• Go-Live & Post-Implementation Support 
• Clinic Relationship Management 
• Cross-Functional Collaboration 

Partner closely with: 

• Vice President of Virtual Care Services 
• VCS clinical and operational leadership 
• Software development and technology teams 
• EMR product/project leadership 
• Training and education resources 
• Clinic Engagement and Client Services teams 
• Compliance and security resources 
• External EMR vendors and technical partners, as applicable 

Serve as the voice of clinic implementation by communicating recurring workflow challenges, user feedback, system gaps, and opportunities for product improvement. 

Ministry & Culture Expectations 

As a member of the PreBorn! team, the EMR Implementation Specialist is expected to demonstrate an unwavering commitment to Jesus Christ, the sanctity of human life, and the mission of PreBorn!. 

The individual must: 

• Profess Jesus Christ as Savior and Lord. 
• Agree with and support PreBorn!’s Statement of Faith. 
• Maintain a 100% pro-life position. 
• Participate in the prayer-centered culture of the ministry. 
• Demonstrate PreBorn!’s core values of?Steadfast, Adaptable, Integrity, Fruitful, and Prayerful. 
• Approach clinic partners with humility, service, professionalism, and a commitment to excellence. 
• Recognize technology as a tool to strengthen clinics in their mission to save lives and souls 

Physical & Travel Requirements 

• Ability to work for extended periods using computers and virtual communication systems. 
• Ability to travel periodically to participating clinics throughout the United States. 
• Travel may increase during periods of active clinic implementation and go-live. 
• Ability to provide onsite implementation support for multiple consecutive days when necessary. 

Qualifications 

Required 

• Bachelor's degree in healthcare administration, information systems, business, project management, or related field; equivalent relevant experience may be considered. 
• 3+ years of experience supporting software, EMR/EHR, healthcare technology, SaaS implementation, or similar system implementations. 
• Experience working directly with end users during technology implementation or adoption. 
• Demonstrated ability to manage multiple implementation projects and competing priorities. 
• Strong understanding of workflow analysis, process documentation, and change management. 
• Ability to learn complex software systems quickly and translate technical concepts for nontechnical users. 
• Strong project coordination and organizational skills. 
• Excellent written and verbal communication skills. 
• Strong troubleshooting, critical-thinking, and problem-solving abilities. 
• Ability to work effectively across clinical, operational, and technical teams. 
• Willingness and ability to travel to clinics as needed during implementation and go-live. 

Preferred 

• Direct experience implementing an?EMR or EHR system. 
• Experience working in outpatient healthcare, women's health, pregnancy clinics, telehealth, or similar clinical environments. 
• Experience with healthcare data migration and system configuration. 
• Familiarity with HIPAA, healthcare privacy, role-based access, and clinical data security principles. 
• Experience conducting user acceptance testing and supporting software go-lives. 
• Experience developing implementation documentation, workflows, and training resources. 
• Familiarity with project management tools and implementation methodologies. 
• Experience supporting multi-site or geographically dispersed healthcare organizations. 

Core Competencies 

• Implementation Ownership:?Drives assigned clinic implementations from kickoff through successful adoption. 
• Technical Aptitude:?Quickly understands system functionality, integrations, workflows, and technical dependencies. 
• Project Management: Maintains timelines, milestones, responsibilities, risks, and deliverables. 
• Problem Solving: Identifies root causes and drives practical solutions. 
• Clinic Partnership:?Builds credibility and trusted relationships with clinic leaders and staff. 
• Change Management:?Helps users navigate operational and technology changes successfully. 
• Communication:?Translates effectively between technical teams, clinical users, and organizational leadership. 
• Attention to Detail: Maintains accurate configuration, documentation, testing, and implementation records. 
• Adaptability:?Effectively supports clinics with different workflows, resources, and levels of technical maturity.