At Zach Theater, we believe in the power of light — to illuminate new ideas, spark imagination, and bring people together. As Austin’s premier professional producing non-profit theater, we create bold, intimate performances that challenge, delight, and inspire audiences. Our work doesn’t stop on the stage. Under the leadership of Producing Artistic Director Dave Steakley and Managing Director Jamie Herlich. Each year, Zach serves over 125,000 Central Texans – over 55,000 of which are children and youth who participate in our education and outreach programs, as well as inspiring camps and classes.

POSITION SUMMARY:

The Box Office Associate delivers exceptional customer service by assisting patrons with ticket and subscription purchases in person, over the phone, and online. The ideal candidate for this role is able to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

ESSENTIAL FUNCTIONS:

• Search, input, and update customer data entered into Tessitura or comparable ticketing and development software
• Process single tickets sales, subscriptions sales, and exchanges
• Answer basic questions about current and upcoming productions
• Retain and process knowledge of Box Office operations
• Communicate clearly with patrons and staff, both oral and through written communications
• Demonstrate excellent and friendly customer service skills
• Work independently and as a team
• Represent Zach in a professional manner
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• High School Diploma or GED; Associate degree (preferred)
• At least 1-2 years related customer service or Box Office experience (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic computer skills - Microsoft Office including Word and Excel
• Working knowledge of Google Workspace
• Basic math skills
• Efficient problem solver
• Ability to multitask and remain calm during high traffic moments
• Able to learn and use Tessitura ticketing software (Pre-existing knowledge a plus, but not required)
• Deals with change effectively
• Solves problems resourcefully
• Works with a calm and confident demeanor
• Ability to perform all work with a direct reflection of the vision, mission, and values of Zach Theater

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This is an on-site, campus-based role with the occasional ability to work remotely with approval. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon request.

• Ability to lift, push, pull or otherwise maneuver up to 30 lbs repeatedly, either alone or with assistance
• Ability to stand for extended periods of time
• Must have reliable transportation and must be willing to work flexible hours, including nights, weekends and holidays as scheduled.
• The noise level in this work environment is typically moderate and can be high.

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Box Office Manager

Supervises (if any): N/A

Supports: Front of House, Marketing, Development and Education

Peer collaboration/communicates with: Collaboration across departments and teams; interacts with Donors, Patrons, Board of Directors and other stakeholder groups

This is a non-exempt hourly position working approximately 10-20 hours per week with compensation starting at $16/hour. As a non-exempt position, this role is eligible for overtime pay if applicable.

Zach Theater is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.