CRESTON INDUSTRIAL SALES

VMI Project Manager

Job Details:

FLSA Status: Exempt Expected Hours: Full time EEO Class: Administrative 

Department: Tool Management Reports To: VMI Manager 

Work Schedule:

Full time work of 40 hours per week during regular business hours with required flexibility from the employee to work extra hours when needed to complete work. The position requires the employee to effectively manage time between the office and customer locations with most work performed at customer locations.

Objectives

• Manage tool vending machines and processes at customer sites 
• Monitor customer requests and inventory 
• Closely monitor tool inventory and consigned accounts
• Ensure all incoming requests are completed within a timely manner as scheduled
• Assist on all Tool Management Program implementations and existing modifications
• Support  actions to find a consistent process of implementation and program reviews
• Develop methods that shorten the program implementation timeline
• Represent Creston to customers engaging them in a professional manner
• Identify new or additional opportunities to deliver customer service and manage inventory

Responsibilities

• Analyze inventory, equipment maintenance and basic troubleshooting
• Schedule and perform physical cycle counts
• Monitor customer requests to complete or facilitate to proper personnel
• Deliver products as needed 
• Assist with program installations - equipment/ software setup
• Assist with crib crawls 
• Assist with database entry as needed
• Perform quotes for products, with delivery, as requested by customers, TM Manager, or CIS outside sales.
• Ensure all reports the customer needs are run and delivered at the required interval
• Entering of orders received either by phone, verbal request, or e-mail.
• Assist with the tracking, location, and status of all tech tools in the field using an asset sheet
• Maintain the electronic and hard copy customer files for all accounts to ensure all relevant documentation is retained in an organized standardized format.
• Assist in the creation and review of program review documents. Attend program review if needed
• Perform Purchasing responsibilities where expedited delivery is requested
• Conduct Equipment Ordering
• Maintain a professional, friendly relationship with coworkers and customers
• Assist Creston personnel when possible or requested
• Closely monitor inventory status and health
• Improve tracking of non-returnable inventory
• Provide customers correct part number and consistent descriptions to improve the identification of inventory items in stock.
• Ensure new TM program part numbers are set up in the system properly with customer part numbers attached 
• Notify account sales representative of new opportunities, high volume items, or site specific vendor products that could be supplied or managed by Creston

Qualifications & Requirements:

• High school education or equivalent
• Has valid driver’s license and access to an insured vehicle to visit customer sites or other demonstrated ability to visit customers as needed 
• Strong verbal and written communication skills 
• Detail-oriented and well-organized
• Good computer skills 
• Microsoft Office Products (with strong knowledge of Excel)
• Willing to perform basic hardware / software problem solving
• Willing to work with and around computers / technology.
• Experience with physical inventories
• Capable of basic data entry and analysis 
• Knowledge of tooling
• Does not mind traveling (minimal overnights)
• Willing to work flexible hours such as leaving the house early to be at a customer at 8:00 or staying a couple hours late if it means getting the job done.
• Customer service skills with ability to related to and communicate with customers.
• Good time management skills
• Willing / capable of spending an entire day or several days in a row on their feet or working at a desk on spreadsheets. 
• Willing / capable of working in dirty environments.
• Ability to work in /around tight spaces. 
• Excellent work ethic with the ability to accomplish tasks with little supervise
• Dedication to the customer and exceeding their expectations

Required Competencies & Behaviors:

• Customer Service - Responds promptly to customer needs and fulfills commitments
• Interpersonal Skills - Is respectful and able to relate well with others
• Oral Communication - Responds well to questions; demonstrates ability to convey message
• Written Communication - Able to read, interpret, and convey information effectively
• Teamwork - Able to work effectively on a team, giving and welcoming feedback
• Analytical - Uses facts, intuition, data, and experience to make decisions
• Problem Solving - Gathers & analyzes information; identifies & resolves problems 
• Technical Skills - Pursues training and development; shares expertise with others
• Change Management - Is open to change and supports others affected by change
• Cost Consciousness - Uses organizational resources wisely and effectively
• Diversity - Shows respect and sensitivity towards differences of others
• Ethics - Works with integrity and performs work honestly 
• Organizational Support - Follows policies & procedures; supports organization's goals & values
• Strategic Thinking - Adapts strategy to changing conditions
• Judgment - Exhibits sound decisions; explains logic and involves others
• Motivation - Demonstrates desire to succeed and achieve excellence
• Planning/Organizing - Prioritizes work activities; manages time; sets goals and action plans
• Professionalism - Approaches others in a tactful manner; reacts well under pressure
• Quality - Demonstrates accuracy & thoroughness; looks for ways to improve quality
• Adaptability - Adapts to change; able to deal with change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work, meetings, appointments on time
• Dependability - Follows instructions and completes work as directed
• Initiative/ Resourceful - Asks for help and finds answers when needed
• Design - Generates creative solutions; uses feedback to modify designs; has attention to detail

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

X

Sitting

X

Standing

X

Reaching

X

Stooping/ squatting

X

Lifting

X

Walking

X

Seeing

X

Hearing

X

Driving

X

Talking

X

Use office equipment (phone, computer, etc.)

x

Thinking/ concentrating