Job Summary:

The LEAD Case Manager works in collaboration with the Washington County Sheriff’s Department, Washington County Health Department, and Mobile Crisis to provide harm reduction services, peer support, and community case management with the intention to divert potential law enforcement intervention such as incarceration and further disconnection from community services. LEAD participants are adult residents of Washington County, Maryland who are at risk for law enforcement contact due to nonviolent charges including but not limited to trespassing, nuisance reports, drug related offenses (non-distribution), mental health needs, etc. The LEAD Case Manager is compliant with programmatic, state, and federal regulations, as well as PCMS policies and standards of practice.  

Audit & Quality of Care:

• Responds quickly and appropriately to random chart audits.
• Is knowledgeable of the eligibility requirements and application procedures of federal, state, and local government assistance programs which are applicable to clients.
• Completes quarterly shadow visits with PM or designee as requested.
• Empowers the client to secure needed services, presenting client with options to services that may be available and best suited to their individual needs.
• Takes necessary actions to secure services on the client’s behalf.
• Encourages and facilitates the client’s decision making and choices, leading to accomplishment of the client’s goals.
• Actively provides case management services to enable client’s wellness and recovery through managing number of cancelations.

Professionalism:

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Maintains enthusiastic motivation and alignment to achieve the organization’s goals.
• Completes referrals and links to community-based resources as established within the care plan.
• Completes all documentation by 10am the next business day unless otherwise specified. 
• Maintains an Outlook calendar of client appointments, tasks, and meetings with supported documentation for all client contact and collaboration.
• Maintains accurate client information within the electronic health record system, including but not limited to demographics and release of information forms.
• Communicates questions or concerns to program manager or designee as directed.  
• Works with PCMS Administrative team to keep informed of issues and challenges.
• Works together with organizations outside of PCMS, maintaining a professional relationship building relationships.

Core Responsibilities:

• Learns PCMS Core Values and demonstrate the application of these values through all areas of work.
• Shares knowledge and resource information with coworkers and other PCMS staff.
• Acts as liaison for PCMS with community agencies and other local mental health agencies and providers, promoting positive and effective communication.
• Attends and participates in all scheduled monthly staff meetings.
• Comes prepared to attend all monthly caseload reviews with supervisor or designee.
• Attends and participates in all monthly clinical trainings.
• Attends and participate in monthly clinical supervision (either group or individual).
• Attends all PCMS events as scheduled.
• Safeguards the confidentiality of records in accordance with state and federal laws and regulations governing confidentiality.
• Promotes PCMS internally and externally in positive and professional manner.
• Utilizes PCMS resources and equipment appropriately and efficiently, including but not limited to PCMS laptop, phone, and vehicles.
• Maintains good working relationship with other staff members/supervisors and contributes to positive work environment.
• Maintains safe driving record and self-awareness for safety purposes.
• Maintains confidentiality of staff, clients, and PCMS business practices.
• Adheres to all PCMS published policies including but not limited to: Time & Attendance, (tardiness, absences) and Dress Code (including wearing company ID Badge).
• Records time using the approved payroll system, completing calendar as required, in an accurate and timely manner.
• Performs special projects and other duties as assigned.

Work Environment & Physical Demands:

• Work Environment: This job operates in a professional office and community environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. In addition, familiarity with the Microsoft Office Suite, Outlook, and any additional programs or equipment used to execute specific tasks as required for the role.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The ability to sit, stand, walk, and climb are a requirement for this job. An employee must possess the ability to crawl, crouch, kneel, and stoop while performing job functions. Employees are required to occasionally lift and carry up to 25 pounds during the workday. Workers must be able to use their hands and arms for gross and fine -motor activities throughout the workday. Gross-motor activities include, but are not limited to, picking, pinching, and touching. Fine-motor activities include, but are not limited to, seizing, holding, grasping, and turning. Employees are required to be able to use fine and gross-motor skills concurrently. In addition, employees are required to work around individuals in the community where unfamiliar people are present, and movement may be restricted.

PCS is an at-will employer, meaning that either the Company or Employee can end the relationship at any time and for any or no reason.

Potomac Case Management supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals. We provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital/familial status, veteran status, sexual orientation, gender identity, or gender.

Education:

• Bachelor’s degree in Human Services preferred.
• Minimum 2-year experience in behavioral health working with adults or 1- year minimum if applicant has a preferred major.
• Experience in coordinating and/or delivering services to clients with history of homelessness, substance abuse, and/or mental health issues.
• Strong interpersonal skills
• Excellent verbal and written communication skills

Knowledge, Skills & Abilities:

• Works independently while assisting clients and collaborating with co-workers in a positive manner.
• Assesses client needs & concerns while adapting accordingly and reports pertinent details to direct supervisor.
• Possesses a valid driver’s license, dependable transportation, vehicle insurance, and 3-year clean driving record.
• Is professional with excellent interpersonal and communication skills, both written & verbal.
• Is willing to work schedule according to the needs of the agency to deliver quality service.
• Strives for excellence and is eager to obtain knowledge about the job and local resources.
• Accepts constructive feedback.
• Has technical aptitude for utilizing computers, phone applications, and online resources.
• Has a strong understanding of confidentiality under HIPAA & applies that knowledge.