Full-Time

Join One of West Michigan's Leading Orthopaedic Practices!

At Orthopaedic Associates of Muskegon + i'move, we believe every patient interaction matters. As a Front Desk Associate, you'll play an important role in creating a welcoming, positive experience for our patients from the moment they arrive through the completion of their visit.

If you're a quick thinker, enjoy helping others, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you. Whether you're an experienced medical office professional or someone with exceptional customer service skills looking to build a career in healthcare, this could be the opportunity for you.

What Sets OAM + i'move Apart

Our Front Desk team is an essential part of the patient experience. Team members balance patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and phone communication while providing friendly, compassionate, and efficient service throughout the day.

At OAM + i'move, you're more than an employee,  you're part of a team dedicated to improving lives through exceptional patient care. We are committed to supporting our employees' well-being, work-life balance, and professional growth through competitive compensation, excellent benefits, and a positive workplace culture.

As a member of the OAM + i'move team, you'll have access to a comprehensive benefits package, including:

• Priority Health medical plans with HSA and FSA options
• Delta Dental and Vision coverage
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company Safe Harbor contribution after eligibility requirements are met
• Paid holidays and paid time off

About the Position

The Front Desk Associate provides exceptional customer service while managing a variety of patient-facing and administrative responsibilities. You'll support patients throughout their visit by assisting with registration, insurance verification, scheduling, payment collection, check-out, and other front desk needs.

The ideal candidate is friendly, detail-oriented, organized, and comfortable juggling multiple priorities in a busy healthcare environment. Success in this role requires strong communication skills, professionalism, accuracy, and a genuine commitment to putting patients first.

Essential Duties & Responsibilities

• Welcome patients and visitors in a friendly and professional manner
• Register patients and verify demographic and insurance information
• Verify insurance eligibility and benefits
• Collect copays, deductibles, outstanding balances, and other patient payments
• Schedule follow-up appointments accurately and efficiently
• Answer incoming phone calls and assist patients with questions and requests
• Maintain accurate patient records and documentation
• Protect patient confidentiality and comply with HIPAA requirements
• Collaborate effectively with physicians, clinical staff, and other departments
• Deliver exceptional customer service and help create a positive patient experience

Required

• High School Diploma or GED
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a team environment
• High attention to detail and commitment to accuracy
• Professional, dependable, and patient-focused attitude

Preferred

• Customer service experience in a healthcare or medical office setting
• Experience with insurance verification, patient registration, scheduling, or payment collection

Healthcare experience isn't required. We're willing to train the right candidate who brings a strong customer service mindset, attention to detail, and a desire to learn.

What We're Looking For

We're looking for someone who is:

• Friendly, energetic, and approachable
• Patient-focused and service-oriented
• Able to remain calm and professional in challenging situations
• Comfortable handling sensitive information confidentially
• Proactive and willing to take initiative
• A strong communicator and team player
• Committed to creating an exceptional patient experience

About Orthopaedic Associates of Muskegon + i'move

Orthopaedic Associates of Muskegon + i'move is committed to providing quality healthcare compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the Golden Rule: treating every patient with the same dignity, respect, courtesy, and concern that we would want for ourselves and our families. Our commitment to service excellence is reflected in our standards of teamwork, respect, communication, professionalism, confidentiality, safety, and outstanding patient care. We seek to reflect the diverse community we serve and strive to create a welcoming and inclusive environment for all patients, employees, and applicants. Individuals from diverse backgrounds and experiences are encouraged to apply.

Ready to Make a Difference?

If you enjoy helping people, thrive in a fast-paced, team-oriented environment, and want to be part of a healthcare organization that values both its patients and employees, we encourage you to apply today.