Pay: $56000 - $63000 DOE

Schedule: Full Time, Exempt

Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Mission Statement 

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance. 

Position Summary  

Provide daily program oversight, including supervision of the three shift coordinators; management of non-clinical staff; management of facilities; program services and implementation; coordination with onsite and community partners; and provide a safe and positive environment for clients and staff in accordance with licensing, agency, and contract standards. 

Essential Duties  

• Oversee all day-to-day frontline shelter operations to ensure a safe, clean, and efficient environment for shelter clients.  
• Ensure compliance with shift staffing requirements by confirming the correct number of employees is scheduled and present for each shift, in accordance with the approved schedule 
• Oversee the training and implementation of evidence-based/best practices such as motivational interviewing, housing-focused practices, trauma-informed practices and procedures, etc. 
• Oversee the onboarding, hiring, and shift scheduling of Housing Advocates, and assist coordinators with ongoing staff training, including Relias trainings and all DHHS required trainings. 
• Assist the Director with community partner collaboration and attend weekly meetings with various onsite partners to ensure effective program implementation. 
• Provide regularly scheduled supervision, performance evaluations, and disciplinary processes with direct/indirect reports. 
• Assist the Director in all aspects of program operations. 
• Complete payroll, status change forms, and pay-related functions in a timely manner. 
• Attend work on-site as scheduled and arrive at the designated time.   

Secondary Duties 

• Participate in management back-up phone schedule. 
• Develop and maintain positive relationships with VOA program and agency partners, community entities, client family members, agency donors and emergency response services. 
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives. 
• Participate in audits, site visits, and provide oversight that all client files and related paperwork are maintained in accordance with licensing and contract requirements and submitted in a timely manner.  
• Oversee and/or participate in crisis intervention services, including medical, family and psychiatric emergencies. 
• Provide oversight that all client files and related paperwork are maintained in accordance with licensing and contract requirements. 
• Ensure that all paperwork related to program activities is properly completed, managed confidentially and stored in appropriate locations.  
• Utilize appropriate licensing, agency and contract requirements to guide daily program operations and program development. 
• Perform other functions as necessary or assigned. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

High school diploma or equivalent preferred and (2 years of social services or homelessness-related experience) or any combination of education, experience, and training which provides the following knowledge, skills and abilities: 

• Direct experience with homeless clients. 
• Must be at least 21 years of age, possess a current driver’s license, and have a good driving record.  
• 2 years of supervisory and administrative experience in a social service setting. 
• Knowledge of mental health and substance use disorder treatment best practices. 
• Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women. 
• Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. 
• Ability to interact with clients and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries. 
• Proficient in Microsoft Office 
• Must be able to move around the building and property.  
• Willingness to accept supervision and direction. 
• Become CPR and First Aid Certified. 
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.  
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.  

Physical Demands

• Ability to lift and carry 25 lbs. 
• Ability to walk up and downstairs. 
• Ability to move around the facility, interacting with clients for extended periods. 
• Work is generally performed in an office environment.  May entail using a computer for extended periods of time.