Pella Tennessee is Growing. Come Grow With Us.

Due to continued growth and increasing demand, Pella Windows & Doors of Tennessee is adding a second Retail Sales Manager to our leadership team.

We're seeking a driven Sales Manager to lead, coach, and develop our In-Home Sales Team. This is an opportunity to make a significant impact by building a winning sales culture, mentoring top-performing sales professionals, and helping homeowners invest in products that improve the beauty, comfort, and value of their homes.

We are looking for someone who understands both the sales process and the home remodeling industry. If you have successfully led sales teams, developed talent, and understand how home improvement projects come together from consultation through installation, we'd love to hear from you.

At Pella Tennessee, you'll join a company known for premium products, strong customer relationships, and a team-oriented culture where employees are valued and supported.

Why This Opportunity Stands Out

• Industry-leading Pella brand and premium products
• Strong company culture focused on teamwork and development
• Opportunity to influence and grow a high-performing sales team
• Comprehensive benefits package and 401(k) match

Why Join Pella Windows & Doors of Tennessee?

At Pella, we're committed to more than just great products. We're committed to building a workplace where employees can grow, succeed, and make a meaningful impact.

What Sets Us Apart

• Industry-leading products and a nationally recognized brand
• Collaborative, team-focused culture
• Strong leadership support and professional development
• Medical, dental, and vision insurance
• No waiting period on medical/dental/vision
• Flexible Spending Account (FSA)
• 401(k) with company match
• Gym reimbursement
• Gym onsite at our Distribution Center
• Education Reimbursement
• Paid Time Off

Who We're Looking For

This role is ideal for someone who has successfully led sales teams and has experience within:

• Windows and doors
• Home improvement
• Residential construction
• Remodeling
• Building materials
• Roofing, siding, or exterior products
• Kitchen & bath sales
• Construction-related sales environments

Summary:

This position serves as the key driver for process development and improvement, training, communication, and execution among the Retail sales team. Responsible for the professional development, results, and integration of in-home sales representatives, ensuring the fulfillment of branch objectives (primary objectives are customer satisfaction, market share growth and profitability). Provides training, coaching and/or workload adjustments, as necessary.

Essential Duties:

• Train and implement the Pella Windows In-Home Sales Process.
• Work with Director of Sales to develop total segment goals and budgets monthly and yearly.
• Develop personalized goals for each rep monthly and yearly that support the company’s segmented goals set by management.
• Develop and implement strategy to achieve segment goals.
• Increase sales volume, profit margin and market share for Pella products in accordance with company goals and objectives.
• Manage the Replacement business to meet set company standards for closing percentage, average size order, yield per opportunity, overall dollar volume sold, product discounts, returns and allowances, and customer satisfaction scores.
• Assure coverage of all appointments in a prompt and professional manner.
• Know the Pella product line thoroughly and to be a student of the Pella line as well as the competition.
• Present the proper image as described by Pella management.
• Maintain appropriate staffing level of sales reps to accomplish company objectives. 
• Directly involved with the hiring, orientation, training, performance management and employment decisions related to sales team
• Handle customer issues in a professional and timely manner. 
• Cooperate with other Pella managers to achieve all team goals.
• Participate in ongoing training as required by Pella TN and Pella Corporate.
• Willingly accept and adjust to all future changes with this job.
• Handle special projects as assigned by management.

Qualifications:

• Computer literacy
• Outgoing and highly motivated personality
• Excellent communication and interpersonal skills
• Ability to:
• Manage time effectively.
• Adapt to change quickly and effectively.
• Handle unusual situations with customers and installers in a professional manner.
• Always maintain a positive attitude

Education/Experience:

• College degree required.
• 2-5 years in-home sales experience
• 2+ years sales management experience

Performance Metrics:

• Actual sales numbers as compared to set goals including but not restricted to:
• Dollar volume
• Closing percentage ratio
• Average job size
• Yield per Opportunity
• Profitability based on average percent of discount
• Accuracy of all orders with respect to product, price and all necessary information including notes, directions, special request, etc.
• Customer Satisfaction scores
• Staffing level of sales force 
• Development/mentorship of sales team; to include training, reviews etc.
• Product knowledge
• Computer and Pella programs proficiency