REACH Health Services of the Institutes for Behavior Resources, Inc. (IBR) is seeking a FULL-TIME REVENUE CYCLE MANAGEMENT (RCM) DIRECTOR to join its team. At REACH, you'll play a vital role in advancing our mission to provide high-quality behavioral health services to individuals and communities affected by substance use disorders. This strategic position oversees revenue cycle operations, billing, accounts receivable, reimbursement, grants management, and revenue optimization to ensure the organization's financial strength and sustainability. The RCM Director is responsible for maximizing revenue, maintaining regulatory and payer compliance, strengthening internal controls, and driving process improvements that support continued access to life-changing care. Join a collaborative team committed to quality, equity, innovation, and operational excellence.

Responsibilities include:

• Revenue Cycle Leadership: Direct all aspects of the revenue cycle, including billing, coding, claims management, accounts receivable, collections, reimbursement, and denial management to optimize revenue and cash flow.
• Financial Performance & Revenue Optimization: Develop and implement strategies to maximize reimbursement, improve collection performance, reduce denials, and strengthen the organization's financial sustainability.
• Compliance & Regulatory Oversight: Ensure compliance with federal and state regulations, payer requirements, Medicare, Medicaid, HIPAA, and organizational policies while overseeing audits, reviews, and corrective action activities.
• Grants Management: Oversee the financial administration of grant-funded programs, including budgeting, revenue tracking, reporting, compliance, reconciliation, and audit readiness.
• Data Analytics & Performance Management: Establish and monitor key performance indicators, dashboards, and reporting tools to evaluate revenue cycle performance, reimbursement trends, grant performance, and financial outcomes.
• Cross-Functional Collaboration: Partner with Finance, Clinical Operations, Compliance, Program Leadership, and Executive Leadership to resolve revenue-impacting issues, support financial planning, and drive operational improvements.
• Team Leadership & Development: Lead and develop revenue cycle and accounts receivable staff through coaching, performance management, training, and professional development.
• Systems & Process Improvement: Oversee billing system enhancements, workflow redesign, payer credentialing and enrollment processes, and continuous improvement initiatives that strengthen efficiency, accuracy, and internal controls.

Work Schedule:

This is a 40 hour/week, full-time, exempt-level position working on-site from 8am-4pm, Monday through Friday. Work from home is conditionally permitted up to one day per week, on a pre-approved day, provided there are no in-person meetings and no adverse impact on immediate tasks.   

Pay & Benefits:

In compliance with Maryland's Equal Pay for Equal Work Act, IBR is committed to providing transparent wage information for all posted job opportunities. The salary for this position is $95-145k annually. Compensation is determined based on factors such as Licensure, Education, Experience, and Internal Equity.

IBR offers competitive health benefits, generous PTO, tuition and certification reimbursement, retirement options, and other perks. To learn more details about what we offer, please visit our website.

Additional Information:

IBR is an approved facility of the Health Resources and Services Administration (HRSA) Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP). As a STAR LPR approved facility, we offer a student loan repayment program opportunity.

Education and Experience:

• Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Accounting, or a related field.  
• 8+ years of progressive revenue cycle, healthcare billing, financial operations, or reimbursement experience, with demonstrated leadership responsibility.  

Other Required Skills/Abilities:

• Strong knowledge of Medicaid, Medicare, managed care, behavioral health, healthcare reimbursement, and government-funded programs.  
• Experience independently managing large-scale healthcare revenue operations and accounts receivable.  
• Demonstrated experience improving collection rates, reducing denials, and strengthening billing processes.  
• Experience with EHR, billing, clearinghouse, and financial management systems; familiarity with Methasoft a plus. 
• Excellent communication, leadership, project management, and problem-solving skills.  
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and other technology platforms.
• Commitment to culturally responsive care and collaboration in a fast-paced, mission-driven environment.
• Ability to pass a criminal background check and pre-employment drug screen as required by regulatory agencies.
• All IBR/REACH employees must be fully vaccinated against COVID-19.

IBR is an Equal Opportunity employer of qualified individuals and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local law. IBR also prohibits harassment of applicants or employees based on any of the protected categories. To learn more about IBR, please visit: https://ibrinc.org/

IBR participates in E-Verify.