Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans. Our core focus is helping our Independent Dealer partners and team members succeed while providing them with an exceptional and engaging user experience. We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our partners and team members with the support and tools they need to grow throughout their journey.

Job Summary:

At Kinetic Advantage we are all hands-on deck - all the time. We are growing quickly and are looking to add an exceptional concierge teammate. Do you feel confident you can keep your wits about you, maintain your cool, all while understanding how your reaction affects many? Are you able to move fast, work smart, and end the day by taking pride in your contributions? If so, we would love to talk to you.

The perfect candidate will be a team player who is willing to “break new ground” and wear multiple hats while collaborating with multiple corporate and field partners.

The most successful Dealer Concierge Specialist possesses exceptional customer service and people skills. They are detail-oriented individuals who listen well and can anticipate the Dealer’s needs to provide a wonderful customer experience. This person exemplifies what it takes to build customer satisfaction as if it is second nature. This experience begins with you.

Dealer Concierge – Duties & Responsibilities

Dealer Onboarding Ownership

· Own and manage the Dealer onboarding experience from contract execution through full system activation, ensuring a smooth, timely, and branded onboarding journey that drives early engagement and utilization.

· Coordinate onboarding activities across internal teams including Credit, Contracting, BDC, Marketing, IT, and Field Sales.

· Verify and maintain accurate onboarding documentation, including title addresses and required compliance records.

· Anticipate dealer needs, proactively remove onboarding barriers, and resolve activation issues in real time.

Portal & Systems Enablement

· Support Dealers and Auctions with K360, Momentum, and related platform setup, access, and ongoing portal usage.

· Create and manage portal credentials, permissions, and access controls.

· Schedule and conduct live or virtual onboarding demos, walkthroughs, and training sessions.

· Troubleshoot portal and system access issues and escalate to development teams as needed.

Dealer Training & Activation

· Deliver onboarding and refresher training for Dealers, Auctions, and internal Field teams.

· Develop and maintain onboarding guides, job aids, and dealer communication templates.

· Provide Spanish-language onboarding and portal support to Spanish-speaking Dealers as needed.

· Monitor early Dealer usage and intervene proactively to ensure successful activation.

Experience Quality & Continuous Improvement

· Own early-life Dealer experience quality, ensuring onboarding SLAs, adoption benchmarks, and portal success standards are met.

· Identify friction points in onboarding and portal workflows and recommend automation or process improvements.

· Provide feedback to leadership on onboarding efficiency, portal usability, and Dealer activation trends.

Professional Standards

· Maintain knowledge of Kinetic Advantage onboarding policies, procedures, and system standards.

· Participate in special projects related to onboarding enhancements, system improvements, and new process rollouts.

Education and Experience:

· Two (2) years in automotive or customer service industry preferred

· Familiarity with concepts, procedures, and processes typically used in automotive and financial services industries, particularly in credit underwriting or contracting

Skills/Abilities:

· Bi-lingual not required, but Spanish preferred

· Proficient with Microsoft Office Suite or related software

· Ability to function well in a high-paced and, at times, stressful environment

· A proactive thinker who possesses the ability to ‘think outside the box’

· Ability to provide exceptional written and verbal customer service and manage a heavy volume of customer calls, emails, and requests

· Possess the innate ability to provide solutions to turn Dealer service problems into opportunities

Physical Requirements:

· Ability to sit at a desk and work on a computer for prolonged periods of time

· Must be able to communicate clearly

· Ability to operate computer and office equipment, maintain paper files, move about an office environment

· Must be able to move objects up to 20 pounds

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards

This job description reflects essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.