POSITION SUMMARY  

This position provides timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality. This position provides quality customer service to patients via alternate communication methods (telephone, mail, patient portal, etc.). Work is typically performed in an office environment, but this position has the option to work from home with participation in customer/community services activities as needed. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements for this job description are not intended to be all inclusive. They represent typical elements considered necessary to successfully perform the job.  

 This is a hybrid position and will require weekly in-office days at our Carbondale Practice.  

REPORTING RELATIONSHIPS

The position reports to the Document Specialist Supervisor. No staff report to this position.  

ESSENTIAL JOB DUTIES AND FUNCTIONS  

While living and demonstrating our Core Values, the Document Specialist will: 

• Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals  

• Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers  

• Communicate clearly and professionally with patients, staff, and outside facilities  

• Be well organized in approach to management of outstanding tasks  

• Complete all work functions timely and efficiently  

• Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care  

• Identify and report any unmet urgent patient need  

• Follow-up with providers and or practice manager on outstanding documents preventing  processing of tests/orders/referrals  

• Accurately and timely respond to needs of patients and providers  

• Accurately and timely process requests  

• Accurately and timely link documents to patient chart for provider information  

OTHER FUNCTIONS AND RESPONSIBILITIES  

• The position works in close support of clinic medical director, physicians, nurses, care manager, medical records and other providers  

• HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times  

• Perform other duties as assigned 

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool 

• Buy in and experience working in the EOS® model (strongly preferred)  

• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride  

• Minimum of a high school diploma or equivalent   

• Previous experience in healthcare (2-5 years)  

• Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x rays, etc.)  

• Experience in a physician office practice setting preferred  

• Medent experience a plus 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.