About the Role

At Peak Support, we believe exceptional customer experiences begin with exceptional people. We are a people-first organization that values collaboration, curiosity, accountability, and continuous growth. Our team members are empowered to solve problems, build meaningful relationships, and make a positive impact every day.

We are looking for a Customer Support Specialist who is passionate about helping others, thrives in a fast-paced environment, and takes ownership of delivering outstanding service. The ideal candidate is a strong communicator, a natural problem solver, and someone who enjoys working collaboratively to create positive outcomes for customers and teammates alike.

What You'll Do

As a Technical Support Specialist, you will:

• Respond to customer inquiries and support requests through a ticketing system, email, and phone channels.
• Investigate customer concerns and perform basic technical troubleshooting to identify solutions or escalate issues appropriately.
• Gather, document, and communicate relevant information to support teams to facilitate efficient issue resolution.
• Monitor and follow up on support tickets to ensure timely resolution and a positive customer experience.
• Proactively communicate with customers regarding ticket status, updates, and resolution timelines.
• Collaborate cross-functionally with internal teams to address customer needs and improve support processes.
• Maintain accurate records of customer interactions and support activities.
• Demonstrate flexibility in scheduling to support business needs and provide excellent customer coverage.

What We're Looking For

Required Skills & Qualifications

• Strong written and verbal communication skills with a professional and customer-focused approach.
• Excellent interpersonal skills and the ability to build trust and rapport with customers and colleagues.
• Strong problem-solving and critical-thinking abilities.
• Comfortable using web-based applications, email platforms, and Microsoft Office products.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Ability to remain calm, adaptable, and solution-oriented in a dynamic environment.

Preferred Qualifications

• 1-2 years of customer service, technical support, or related experience.
• Experience working with ticketing or customer support platforms.
• Basic understanding of HTML or web technologies is a plus.
• Bachelor's degree or equivalent professional experience preferred.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.