Customer Service Associate
Description

Job Summary

National Ability Center, a rapidly growing national nonprofit, seeks a Front Desk Associate who will be a leader in the areas of customer service and office administration. A primary function of this and every position at the National Ability Center is to ensure that each member, guest and visitor receive the highest caliber of service. 


Job Information

Position Type: Full Time, Non-Exempt

Work Week: Saturdays required. Occasional evening, night and holiday work as needed.

Primary Work Location: Park City Ranch location

Salary: $12-$16/hr

Supervisor: Reservations and Front Desk Supervisor


Major Tasks and Responsibilities

  • Work at the front desk at Park City location providing customer service to participants, volunteers, and guests
  • Answer incoming calls and distribute to appropriate departments
  • Serve as first point of contact at National Ability Center for external communication
  • Hand out program and forms, marketing materials and information to those inquiring
  • Provide tours of the campus as requested
  • Field all questions from stakeholders and communicate pertinent feedback to appropriate departments
  • Support organization with running/editing reports
  • Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment
  • Develop, maintain, and distribute all Standard Operating Procedure documents for department
  • Oversee appearance, organization, maintenance and safety of the reception area, lobby, front desk and copy area
  • Assist Reservations team with special projects and requests as needed

All Other Responsibilities

  • Create a nurturing, positive and professional environment while promoting policies and procedures amongst staff, volunteers and community
  • Attend required staff meetings and trainings
  • Take notes for staff meetings
  • Comply with NAC safety and health policies and procedures
  • Drive NAC vehicles for event and programs as needed, determinable at hiring
  • Participate fully as member of the NAC staff team
  • Implement and supervise safety/risk management protocols in a caring and fun environment for participants, volunteers and staff
  • Assist with conflict resolution
  • Other responsibilities as assigned


Requirements
  • Strong computer skills including intermediate or higher level proficiency in Microsoft Word, Excel, and other business and internet applications
  • Experience with Salesforce preferred
  • Demonstrate a high tolerance for interruptions. Must have the ability to perform job functions effectively and provide excellent internal and external customer service amid high volume of interruptions and noise
  • Excellent phone etiquette
  • Experience with individuals with disabilities and adaptive programming and equipment preferred
  • Ability to accommodate multiple responsibilities and shifting priorities
  • Excellent interpersonal communication, relationship building and stewardship skills; ability to personally connect with, network and engage diverse groups of internal and external stakeholders
  • Flexible with strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities
  • Demonstrated excellence working within a team and motivating people
  • Strong work ethic and commitment to delivering high-quality work aimed at results
  • Accountable to organizational and personal goals and objectives
  • Experience with online registration systems and/or check-out systems a plus
  • Ability to positively receive and provide job coaching for personal development
  • Strong organizational and communication skills, both written and verbal
  • Commitment to a positive, fun and team-oriented working environment



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