Retail Training Specialist

Kokomo, IN

$20-$25/hr

Shape the Future of Banking Talent and Service Excellence

Do you have a passion for helping others grow, thrive, and succeed? Are you energized by coaching, teaching, and making a lasting impact across an organization? First Farmers Bank & Trust is looking for a dynamic Retail Trainer to help develop the next generation of banking professionals.

In this role, you'll do more than deliver training, you'll inspire confidence, build expertise, and help create exceptional customer experiences across our branch network. From welcoming new hires and guiding them through onboarding to coaching experienced team members on advanced banking procedures, products, and compliance requirements, you'll play a critical role in strengthening the knowledge and success of our retail teams.

As a trusted resource and mentor, you'll collaborate with leaders across the organization, identify training opportunities, develop engaging learning materials, and help employees grow their skills and careers. Whether you're leading a classroom session, providing hands-on branch training, or supporting employees one-on-one, you'll have the opportunity to make a meaningful impact on both our people and the communities we serve.

If you're passionate about learning, development, customer service, and helping others achieve their full potential, this is your chance to join a community bank with a rich history, a strong culture, and a commitment to investing in its employees. At First Farmers Bank & Trust, you won't just train team members, you'll help shape the future of our organization.

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:

Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally. This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

Duties:

• Assist with development and execution of comprehensive training programs for new and existing employees
• Conduct training sessions on various banking products, services and sales, and compliance regulations
• Provide support to retail branch staff
• Assess training needs through surveys, interviews, and consultations with management
• Create training materials, including manuals, and visual aids
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments
• Stay updated on industry trends and best practices to ensure training content is current and relevant
• Provide one-on-one coaching and support to employees as needed
• Collaborate with department heads to identify and address specific training needs
• Attend scheduled career enrichment or continuing education arranged by the Retail Training & Development Coordinator
• Other duties as assigned by the Retail Training & Development Coordinator
• All other job duties as assigned

Minimum Qualifications

• Must have prior banking experience in a role involving cash handling
• Strong knowledge of banking operations, policy and procedure, banking products & services, retail applications, and regulatory requirements
• Must have the proven ability to maintain confidentiality in daily operations and interactions with staff and customers

Preferred Qualification

• 2-3 years of previous banking, training, or sales experience
• Bachelor’s degree in finance, business, education, or a related field
• Proficiency in using training software and platforms

Skills

• Strong written and verbal communication skills
• Excellent presentation, communication, and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 25 pounds as needed

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy