The Co-Leads of Behavior Support Services jointly oversee the operation, quality, 

compliance, and continuity of the Behavior Support Services program. Together, they 

direct the development and implementation of individualized Behavior Support Plans 

that reflect the needs, preferences, family circumstances, and daily activities of each 

individual served. The Co-Leads collaborate with interdisciplinary team members, 

supervise and mentor Behavior Clinicians, maintain a reduced clinical caseload, and 

ensure services are delivered in accordance with applicable requirements, agency 

policies, approved plans, and professional best practices.

Co-Leadership Accountability

• The Co-Leads work collaboratively and share responsibility for the overall 

performance, quality, compliance, and continuity of the program.

• Each Co-Lead remains individually accountable for assigned responsibilities, timely 

completion of work, accurate documentation, communication of concerns, and 

appropriate follow-through.

• Work assignments may be divided based on program needs, expertise, geographic 

coverage, workload, or direction from the supervising Director.

• Matters that cannot be resolved collaboratively, or that present a compliance, safety, 

personnel, rights, or service-delivery risk, must be promptly elevated to the 

supervising Director.

Program Leadership and Staff Management

• Jointly provide day-to-day supervision, leadership, coaching, and formal work 

direction to assigned Behavior Clinicians.

• Assign, coordinate, and review work to support equitable workload distribution, 

timely service delivery, regulatory compliance, and continuity of operations.

• Hold assigned staff accountable for quality standards, commitments, deadlines, 

documentation requirements, billing expectations, and internal and external service 

expectations.

• Review and approve employee timesheets, leave requests, schedules, and other 

supervisory documentation, as assigned by the supervising Director.

• Coach and develop Behavior Clinicians; complete 90-day and annual evaluations; 

provide constructive feedback; and establish follow-up expectations when 

improvement is needed.

• Review resumes, participate in interviews, and contribute to hiring decisions for 

Behavior Clinicians.

• Address performance, conduct, documentation, or service-delivery concerns in 

collaboration with the other Co-Lead, supervising Director, and Human Resources, 

as appropriate.

• Provide coaching, corrective instruction, retraining, or disciplinary action consistent 

with agency policy and assigned authority.

• Provide assistance during staff absences, vacancies, and crisis situations; act as a 

liaison between departments as needed.

• Maintain regular communication and on-site support to Behavior Clinicians, 

Directors, and support staff.

Clinical Planning and Service Implementation

• Collaborate with individuals served, families, support staff, and interdisciplinary 

team members to identify skill-development and behavioral-support needs.

• Conduct Functional Behavior Analyses and develop individualized Behavior Support 

Plans, consultative plans, crisis intervention plans, and data-collection systems.

• Design proactive, replacement, and reactive strategies responsive to the individual 

served, family needs, and daily activities.

• Monitor plans and service delivery to ensure they address identified needs and are 

implemented as written; review and modify plans at least annually or more frequently 

when indicated.

• Adapt plans based on data, observations, individual needs, team recommendations, 

and changes in circumstances.

• Review data collection, prepare quarterly behavior reports for team meetings, 

identify trends, and recommend changes.

• Provide consultation to individuals served, families, providers, and support teams 

regarding behavior-support techniques.

Caseload Responsibilities

• Maintain a caseload of individuals served that is intentionally smaller than a Behavior 

Clinician caseload to allow for leadership, supervisory, quality, compliance, and 

administrative responsibilities.

• Provide direct behavior-support services, including assessment, plan development, 

monitoring, documentation, data review, and family or provider consultation.

• Ensure high-quality and timely service delivery while balancing clinical, supervisory, 

leadership, and administrative responsibilities.

• Provide on-site support, training, technical assistance, and guidance to individuals 

served and their support teams.

Training, Coaching, and Competency Development

• Design, coordinate, and deliver training related to Behavior Support Plans, behaviorsupport strategies, crisis response, progress monitoring, documentation, and data 

collection.

• Apply adult-learning and instructional-design practices to provide training that is 

understandable, relevant, accessible, and responsive to varied learning and 

communication needs.

• Conduct competency-based classroom, virtual, and on-the-job training to teach and 

demonstrate required principles, procedures, and behavior-support practices.

• Evaluate participant understanding, competency, and application of training content; 

modify content, coaching, or delivery methods based on results and program needs.

• Provide follow-up observation, coaching, technical assistance, or retraining when 

staff performance or data indicates additional support is needed.

• Maintain or coordinate documentation of training completion, demonstrated 

competency, retraining, and follow-up activities.

• Communicate incomplete, unsuccessful, or overdue training and identified 

competency risks to the appropriate leader and support corrective-action planning.

Advocacy and Interdisciplinary Collaboration

• Serve as a member of the Interdisciplinary Team and attend quarterly, emergency, 

and other required meetings.

• Maintain open and professional communication with individuals served, families, 

care providers, support staff, administrators, funding sources, service providers, 

state and federal agencies, and community partners.

• Coordinate activities, resolve concerns within assigned authority, and elevate 

unresolved or significant issues to appropriate leadership.

• Provide disability-awareness and behavior-support education as appropriate.

• Review and process documents submitted to the Human Rights Committee, ensure 

required documentation is complete, and upload approvals into approved systems.

Quality Assurance, Compliance, and Documentation

• Monitor compliance with applicable state and federal requirements, funding-source 

expectations, accreditation standards, agency policies, approved Behavior Support 

Plans, documentation standards, and required timelines.

• Review Behavior Clinician FBA and BSP submissions for quality, completeness, 

compliance, and timeliness.

• Oversee completion and uploading of required documentation into approved 

electronic systems.

• Maintain accurate and timely service documentation, data, reports, time records, 

and billing records.

• Identify incomplete, inaccurate, expired, overdue, or noncompliant documentation 

and communicate deficiencies to the responsible employee and appropriate 

leadership.

• Follow escalation procedures when identified deficiencies are not corrected within 

required timeframes or when a concern presents potential risk to an individual 

served, employee, program, or the agency.

• Support the development, implementation, documentation, monitoring, and followup of corrective-action plans.

• Maintain awareness of regulatory, funding, accreditation, and agency-policy changes 

affecting Behavior Support Services and recommend updates to procedures, training, 

documentation, and service practices.

• Promptly report suspected rights violations, health or safety concerns, billing or 

documentation irregularities, and other significant compliance risks through 

established agency channels.

• Assess satisfaction of individuals served and their families and use feedback to 

support service improvement.

Data, Outcomes, and Continuous Improvement

• Conduct or coordinate periodic quality-assurance reviews to evaluate whether 

services are delivered consistently with approved plans, agency policies, 

documentation standards, regulatory requirements, and program expectations.

• Develop, monitor, and communicate assigned program metrics, which may include 

service timeliness, documentation completion, plan-review timelines, training and 

competency completion, caseload indicators, service utilization, HRC submission 

status, identified trends, and corrective-action progress.

• Analyze program and service data to identify patterns, risks, training needs, resource 

needs, and opportunities for improvement.

• Recommend and implement reasonable improvement strategies in collaboration 

with the other Co-Lead and supervising Director.

• Monitor agreed-upon improvement targets and communicate progress, barriers, and 

unresolved concerns to the supervising Director.

• Solicit and consider feedback from individuals served, families, employees, 

providers, and interdisciplinary team members when evaluating service quality and 

program improvement needs.

Confidentiality and Records Management

• Safeguard confidential clinical, health, behavioral, personnel, investigation, incident, 

funding, and service information in accordance with agency policy, applicable law, 

retention requirements, and authorized-access standards.

• Exercise sound professional judgment when communicating sensitive information 

and share information only with individuals who have an authorized business or 

service-related need to receive it.

• Maintain confidentiality when providing supervision, conducting performance 

discussions, reviewing clinical records, participating in interdisciplinary meetings, 

and responding to concerns involving individuals served, families, or employees.

Continuity, Coverage, and Cross-Training

• Develop and maintain written procedures, work-allocation practices, cross-training 

plans, and coverage arrangements to support continuity of critical program 

functions.

• Maintain sufficient shared documentation and communication so either Co-Lead can 

respond appropriately to urgent matters, employee absences, service interruptions, 

leadership absences, or changes in assigned responsibilities.

• Coordinate planned and unplanned coverage for vacancies, employee absences, 

urgent clinical needs, and time-sensitive documentation or compliance obligations.

• Communicate planned responsibilities, coverage arrangements, unresolved matters, 

and priority concerns to the other Co-Lead and supervising Director.

Culture Leadership and Team Accountability

• Serve as a visible culture leader by consistently modeling Sycamore Services' 

mission, values, expected leadership behaviors, and standards of professionalism in 

decisions, communication, supervision, and service delivery.

• Integrate the agency's mission and values into staff meetings, training, coaching, 

performance feedback, recognition, problem solving, and day-to-day team practices.

• Provide clear guidance to employees regarding expected workplace behaviors and 

hold team members accountable for conduct and performance that support a 

respectful, inclusive, collaborative, and service-focused culture.

• Create an environment in which employees are encouraged to communicate openly, 

raise concerns, learn from mistakes, contribute ideas, and participate in continuous 

improvement

• Recognize and reinforce behaviors that demonstrate the agency's values, strengthen 

teamwork, support employee engagement, and improve outcomes for individuals 

served.

• Address behaviors that are inconsistent with agency values or team expectations 

promptly, constructively, consistently, and in coordination with the other Co-Lead, 

supervising Director, and Human Resources, as appropriate.

• Coach Behavior Clinicians and other team members in applying agency values to 

interactions with individuals served, families, coworkers, providers, and community 

partners.

• Support organizational culture-building, leadership-development, employeeengagement, and values-integration initiatives and communicate relevant 

expectations and updates to the team.

• Work collaboratively with the other Co-Lead to ensure employees receive consistent 

cultural expectations, guidance, feedback, recognition, and accountability.

Sycamore Services Team Responsibilities

• Promote and uphold the agency mission, values, policies, and commitment to quality 

services.

• Foster teamwork through mutual respect, shared accountability, problem solving, 

and assistance to coworkers as needed.

• Work effectively with a variety of individuals in office, community, residential, 

employment, educational, and other service settings.

• Maintain a flexible schedule based on program, training, crisis-response, employee, 

and individual-service needs.

• Complete other projects and duties as assigned.

Education and Experience:

• Master's degree in Clinical Psychology, School Psychology, another applied healthservice area of Psychology, Special Education, Social Work, Counseling, or another field that meets applicable requirements for the delivery of Behavior Support Services. 
• Demonstrated experience developing, implementing, and monitoring Behavior Support Plans is required. 
• Prior experience supervising, coaching, mentoring, or providing formal 
• work direction to clinical or behavior-support personnel is required. 
• Experience overseeing a regulated human-services program, monitoring documentation and service 
• compliance, conducting quality reviews, and leading staff training is strongly preferred.

Knowledge/Skills/Abilities:

• Demonstrated ability to develop, implement, monitor, and revise Behavior Support 

Plans and related data-collection systems.

• Strong leadership, supervision, mentoring, coaching, and staff-development skills.

• Ability to work effectively within a co-leadership model through shared planning, 

transparent communication, coordinated decision-making, respectful disagreement, 

and timely escalation of unresolved concerns.

• Ability to hold employees accountable for quality, deadlines, documentation, service 

expectations, and compliance requirements.

• Excellent written, verbal, interpersonal, presentation, and group-facilitation skills.

• Strong judgment, organization, time management, decision-making, and problemsolving skills, including the ability to prioritize competing clinical, employee, 

administrative, and compliance responsibilities.

• Ability to analyze data, identify trends and risks, and develop practical 

recommendations for program and service improvement.

• Ability to provide clear, constructive, and appropriately documented feedback.

• Ability to maintain accurate documentation and protect sensitive clinical, personnel, 

family, and organizational information.

• Ability to communicate in person and through approved electronic platforms and to 

work effectively across multiple locations.

• Proficiency with Microsoft applications and electronic systems used for 

documentation, communication, reporting, and service oversight.

• Responsiveness to time-sensitive clinical, employee, documentation, compliance, 

rights, or safety matters.

• Valid Indiana driver's license, reliable transportation, and ability to meet applicable 

agency driving requirements.

Travel Requirements:

• Regular travel between agency locations, individual service settings, meetings, trainings, and community-based service locations is required. The employee must have the ability to travel by an agency-approved means of transportation and meet applicable agency driving requirements.

Work Environment and Physical Demands:

• This position works in office, community, residential, employment, educational, and other service settings based on program needs. The position requires regular computer and documentation work, participation in meetings and training, and movement between work locations. Prolonged periods of sitting and computer use may occur. The employee must be able to lift up to 15 pounds at times and perform the essential functions of the position with or without reasonable accommodation.