Join our Team

As a member of the Information Technology team, the Network Specialist is responsible for maintaining the integrity of all computer workstations and providing technical support to the Agency’s employees. Responsible for establishing a formal presence and provides assistance with hardware and software problems to all users throughout the Agency sites. Additional responsibilities include participation in all technology upgrades and network configuration changes. Staff must possess a strong working knowledge of Agency’s operating and network systems. Staff must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, customers, business partners and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor. Your office will be surrounded by nature, just miles from beaches, hiking trail. Benzonia is just a short drive to Frankfort, Traverse City, Cadillac and Ludington, and Manistee, charming towns outfitted with shopping and unique restaurants and breweries. 

Staff at CWN are valued and receive several great benefits including but not limited to: 

• Generous Paid Time Off starting at 160 hours (frontloaded and prorated your first year)
• 12 paid holidays
• Premium Medical, Dental and Vision Insurance 
• Health savings account with annual agency contribution
• Awesome coworkers!

Who We Are

CWN is the publicly funded Community Mental Health Service Provider for Manistee and Benzie Counties. We’re an established company since the early 1980s (some might even call us vintage!) We see a community where everyone's life is valued, has meaning, and each person is treated with dignity and respect. It’s a serious business, but we leave room for fun, team building and staff support. We’re frequently asking, what’s the impact on clients and what’s the impact on staff?

Who You Are

Your superpower is stellar communication and fierce patient advocacy. You are a person who not just does well coordinating care for others but seeks it out and master it. You are known for your:

• Customer Service Skills: You treat clients and your co-workers with dignity and respect. You are professional in appearance and work habits. You set and work within your boundaries.
• Teamwork: You work collectively to enhance team performance. You promote discussions to share knowledge and experience and assist co-workers in contributing to the overall success of the team and agency.
• Problem Solving and Decision-Making Skills: You independently identify and solve problems by applying sound problem-solving skills. Your decisions reflect the best interest of the organization and accept responsibility for the decisions you make.
• Integrity: You demonstrate honest behavior in all of your roles, tasks and responsibilities, and you follow through on your commitments.
• Reliability: You are personally responsible and complete your work in a timely, consistent manner. You are regularly present and punctual, and you work the hours necessary to complete your assigned work.

About the Role

• Maintain Microsoft Windows Server environment and other Microsoft products.
• Manage and support Microsoft Active Directory/Azure Entra ID for user accounts, security groups, distribution lists, external contacts, file permissions, etc.
• Maintain and troubleshoot Managed Cloud WIFI.
• Maintain and troubleshoot virtualized servers, currently using VMware vSphere Virtual Machines.
• Manage data backups and restore processing utilizing VEEAM, including regular recovery testing.
• Utilize server and desktop management software for updating Windows and other software.
• Manage enterprise virus, spyware, and web content filter.
• Support VPN connectivity and remote terminal services.
• Collaborate in the management and maintenance of the Microsoft/Office 365 environment, including implementation of services and updates, ongoing maintenance, configuration, further development, and monitoring.
• Focus on security within the Office365 environment for identity management, endpoint protection, and Intune/Endpoint management.
• Develop and implement OS cloud-based deployment technologies with EndPoint Management and AutoPilot.
• Investigate, recommend, and develop Azure solutions for device management.
• Troubleshoots and resolves computer operating, software/hardware, database problems, cell phone problems and provides technical support as requested.
• Performs and maintains system, security and application backups. Provides documentation and analysis for effectiveness to identify and mitigate risk. 
• Participates in the evaluation and testing of system upgrades.
• Support the roll-out of new application and updates.
• Performs minor system maintenance activities on various files and monitors system disk for space.
• Provides technical support for agency computers. This includes imaging virus protection and management of all work stations. 
• Responsible for scheduling and facilitating software updates agency wide.
• Install and test necessary software and hardware.
• Assist the Network Administrator and IT System Specialist in implementing projects identified in the IT Strategic Plan.
• Provides training and technical assistance to staff and contractors

At CWN, we recognize all people’s vulnerabilities to trauma and traumatic experiences and how that impacts daily living. We use practice models suitable for our job that are evidence based or best practice to support our staff’s daily functions, models of treatment, strength-based initiatives and quality outcomes. We encourage those with lived experience with mental illness, developmental disability, and/or substance use disorders to apply to bring valuable insight and perspective to our agency.

Qualifications

• Post High School degree or certificate in computer science, information management systems, or business with an information system curriculum is preferred or extended years of service in related area.
• At least two (2) years’ experience in all areas of local area and wide area network management and administration, including system configuration, setup, troubleshooting, planning, designing, implementation, and user support. Four (4) years of experience can be used in lieu of having a Microsoft certification.
• Knowledge of local area and wide area networks (LAN/WAN), hardware configuration, Internet/intranet, email systems, telecommunications and data communications, computer operating systems, software packages, software utilities, proper records management.

Benefits:

• Premium healthcare insurance including medical, dental, and vision for individuals, and families
• Health Savings Account with annual employer contribution
• Flex Spending Account
• Retirement Plan with employer matching
• 160 hours of paid time off (prorated your first year)
• Twelve (12) paid holidays
• Ongoing training and education
• Tuition reimbursement
• Employee Assistance Program
• Short Term Disability
• Long Term Disability
• Life Insurance

Work Environment:

CWN prioritizes work and life balance. Your supervisor will work with you to utilize flex time and paid time off. You will primarily work in the office with the following schedule:

• Monday through Friday
• Between 8:00am and 5:00pm

You may be required to work hours outside of the regular schedule if assigned by your supervisor to meet clients’ needs. Light travel (<5% of time) may be required for job-related assignments, training or presentations.