Job Description: Shipping & Receiving / Customer Support

Job Summary: Responsible for the day-to-day shipping and receiving duties, including freight company relations and warehouse operations. 

Essential Responsibilities:

1. Receive shipments; confirm shipments are accurate.

2. Distribute received shipments to the warehouse or appropriate Department.

3. Receive invoices for Inventory purposes.

4. Pick, stock, and restock inventory. 

5. Ship all packages via UPS, FedEx, and all other applicable methods.

6. Ensure quality control procedures are followed. 

7. Assist in housekeeping duties including recycling materials, collecting & disposing of trash.

8. Assist in inventory functions including cycle counts, physical inventories, and warehouse organization.

9. Interact with freight companies to provide the best freight solutions for the business.

10. Process applicable paperwork including freight bills, packing slips, and bills of lading.

Competencies:

• Interpersonal Skills - Effectively communicating, building rapport, and relating well to all kinds of people.
• Teamwork - Working effectively and productively with others. 
• Personal Effectiveness - Demonstrating initiative, self-confidence, resiliency, and a willingness to take responsibility for personal actions. 
• Goal Orientation - Energetically focusing efforts on meeting a goal, mission, or objective.
• Flexibility - Agility in adapting to change.

· Planning/Organizing - Utilizing logical, systematic, and orderly procedures to meet objectives.

· Analytical Problem Solving - Anticipating, analyzing, diagnosing, and resolving problems 

· Continuous Learning - Taking initiative in learning and implementing new concepts, technologies, and/or methods.

Reports To: Parts Manager

Revised: September 2026

 Qualifications:

Individual should know how to operate a fork lift or a strong ability to learn, have basic knowledge of computers, poses excellent organizational and communication skills.

Individual must comply with the Palmer Road Map.

Certificates, Licenses, Registrations

The individual should have a high school diploma or equivalent.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient manual dexterity to operate standard departmental equipment, for example, operate a PC, pallet jack, forklift, etc. 
• Ability to climb ladders and stairs, stand, and walk for long periods of time.
• Operate motor vehicles
• Lift up to 50 pounds. 
• Other duties as required

Working Conditions are normal for a manufacturing environment. Machinery and tool operation requires safety equipment, including but not limited to eye safety glasses, hearing protectors, work boots, and gloves. Loose-fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.