Underground Printing (UGP’s) Mission Statement is to help bring customer communities to life through custom branded apparel & merchandise.

UGP has experienced rapid growth, earning a place on the Inc. 5000 list of America’s fastest-growing private companies nine times, including in 2019. We produce all of our printed apparel at our Michigan production facility, which spans 172,000 square feet and supports screen printing and embroidery operations. With a team of more than 250 employees, we consistently rank among the top 10 largest screen printers in the United States by volume and are one of the country’s fastest-growing online apparel retailers. 

We serve both business-to-consumer (B2C) and business-to-business (B2B) customers, including nonprofits, retailers, and universities, through our 27 store and office locations across the United States. In addition, we help brands and licensors sell their products online through company-branded websites and marketplace platforms. 

Position Overview

We are seeking a highly organized and proactive Strategic Partner Account Coordinator to serve as a dedicated in-house resource supporting one of UGP's Strategic Partner accounts. This position will work from UGP's main production facility and act as a primary liaison between the Strategic Partner and UGP's production, fulfillment, art, inventory, and logistics teams.

The ideal candidate is an effective communicator and problem solver who is comfortable working in a fast-paced production environment, managing multiple priorities, tracking details, and coordinating across departments to ensure orders and projects move efficiently from start to finish.

Key Responsibilities

• Serve as a primary day-to-day liaison for Strategic Partner orders and operational needs within Underground Printing.
• Coordinate communication between the Strategic Partner and UGP's production, fulfillment, art, inventory, and shipping teams.
• Monitor active orders and proactively identify potential production, inventory, fulfillment, or shipping issues that could impact timelines.
• Coordinate and facilitate the resolution of production, fulfillment, inventory, and logistical issues.
• Manage incoming returns and ensure returned products are properly received, documented, routed, and resolved.
• Monitor inventory levels of raw blanks and finished goods and communicate replenishment needs before inventory impacts production or fulfillment.
• Coordinate value-added services, including custom folding, kitting, polybagging, special packaging, and other partner-specific requirements.
• Partner with UGP's shipping team to coordinate UPS, FedEx, USPS, and other transportation solutions based on customer requirements and delivery timelines.
• Support logistics planning and help identify opportunities to improve shipping efficiency and transit times.
• Coordinate weekly Strategic Partner meetings, maintain meeting agendas, document action items, and follow up with responsible parties to ensure completion.
• Support custom orders by coordinating artwork approvals, order requirements, production details, and logistics for custom embellishment.
• Maintain accurate account documentation, order information, inventory details, and open action items.
• Provide regular updates on order status, inventory, outstanding issues, and other account priorities.
• Identify opportunities to improve processes, communication, visibility, and overall service for the Strategic Partner program.

Qualifications

• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple projects, orders, and priorities simultaneously.
• Strong written and verbal communication skills.
• Comfortable communicating directly with customers and internal departments.
• Demonstrated ability to identify problems, coordinate solutions, and follow issues through to resolution.
• Strong computer skills and ability to learn internal order management, inventory, and production systems.
• Ability to work independently while collaborating effectively across multiple departments.
• Comfortable working in a fast-paced manufacturing, fulfillment, or distribution environment.
• Experience in account management, customer service, manufacturing, fulfillment, logistics, inventory management, or project coordination preferred.
• Apparel, promotional products, printing, or decorated apparel experience is a plus.

What Success Looks Like

Success in this position means providing our Strategic Partner with a dedicated, knowledgeable resource who understands the account and can effectively navigate UGP's production and fulfillment operations. The Strategic Partner Account Coordinator will improve visibility, communication, issue resolution, and execution while helping ensure partner orders are completed accurately and on schedule.

This role requires someone who takes ownership, communicates proactively, follows through on commitments, and continually looks for opportunities to make our Strategic Partner programs easier and more efficient.

Perks & Benefits

UGP offers Health, Dental, and Vision Insurance to all full-time Team Members! UGP offers a variety of different employer-contributed PPO Medical Insurance plan options to choose from through Blue Cross Blue Shield, as well as Dental Insurance through Delta Dental and Vision Insurance through Eyemed.

Full-time Team Members receive PTO and 7 paid holidays, along with opportunities for raises and career advancement. Full-time Team Members are also eligible to participate in our 401(k) Plan, which includes a 4% employer match. 

All Team Members enjoy a 40% employee discount—and you get to wear jeans and a T-shirt to work! 

We participate in E-Verify, a program that confirms new hires' eligibility to work in the United States. For more information about E-Verify, please visit E-Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of their immigration status.