Supervisor’s Title: Senior Manager of Sales Operations and Customer Service
Exempt or Non-Exempt: Exempt

Location: Remote and up to 75% travel including International travel

Basic Function 

The iMR Implementation Specialist supports new and existing customer sites as they adopt and gain proficiency with interventional magnetic resonance (iMR) procedures. 

The iMR Implementation Specialist will instruct sites in iMR imaging workflows, promote efficiency in their implementation, and support the use of Imricor’s technology within the iMR Lab.

This role partners with sites to guide implementation from initial planning through operational independence, ensuring long-term customer readiness and confidence in performing iMR procedures.

Responsibilities

· Work on-site with new customers to perform iMR training and to support an initial series of iMR procedures

· Work on-site with existing customers, as needed, to provide training and support for new iMR procedures or provide additional training and support for existing iMR procedures

· Participate in customer readiness assessments, implementation and site activation planning

· Participate in the development of iMR workflows, training materials, and ongoing workflow enhancements and improvements 

· Serve as a technical expert and resource for field support and clinical troubleshooting as needed

· Collaborate with Clinical Research team to support research studies and clinical trials as needed

· Other duties as assigned

Qualifications

· Driven, ambitious, self-starter, problem solver, team player

· Minimum 3-5 years clinical experience in cardiac MR or interventional MR required

· Experience in developing clinical and imaging workflows and training programs in clinical environments and able to work in the MR environment

· Experience with pre-clinical (animal) research is a plus

· Strong communication and clinical teaching skills

· Demonstrated ability to collaborate with research, industry partners, and field teams

· ARRT Certified, MR Registered

· Verification that you will satisfy all hospital vendor credentialing requirements 

· Ability to travel up to 75% including international and domestic travel, with flexibility to support customer implementation timelines

Working Conditions

• Light work, exerting up to 20 lbs. of force or less.
• Requires clarity of vision at 20 inches or less (near vision) and ability to identify/distinguish colors.
•  Combination of remote/corporate office, clinical site visits, and MRI lab environments
• Regular travel to hospitals and industry events

The statements above reflect the principal function and most significant duties of the job as necessary for its evaluation in relation to other jobs in the organization and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Any functions that are non-Essential will be identified as such above. A request for Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.