· Administer and support Microsoft Dynamics AX 2009 production, test, development, and disaster recovery environments.

· Own routine AX technical administration, including AOS services, configuration, client connectivity, environment health, service accounts, and related Windows services.

· Monitor and troubleshoot AX performance, user sessions, batch jobs, alerts, workflow processes, integrations, application errors, and availability issues.

· Analyze AX and SQL performance problems using AX tracing, long-running-query analysis, SQL Server monitoring, logs, and event data; partner with developers and infrastructure teams on root-cause fixes.

· Administer AX users, groups, roles, permissions, segregation-of-duties controls, service accounts, and periodic access reviews.

· Support AX client access delivered through Citrix Workspace, Citrix Virtual Apps and Desktops, or comparable published-application technology.

· Administer and support the SQL Server environment hosting AX databases: health checks, job monitoring, backup verification, restore testing, capacity planning, index/statistics maintenance, SQL Agent jobs, permissions, and performance troubleshooting.

· Develop and maintain SQL queries, stored procedures, scripts, views, and controlled data extracts for investigation, reporting, reconciliation, and integration support.

· Apply strict data-integrity practices: avoid unapproved direct SQL changes to AX transactional data; use approved AX processes, tested scripts, or vendor-supported methods with documented change approval and rollback plans.

· Support AX data imports, exports, migration activities, reconciliation, master-data validation, and issue remediation.

· Support integrations between AX 2009 and third-party systems, including payment platforms, EDI, SFTP, warehouse systems, reporting tools, custom applications, APIs, and scheduled processes.

· Troubleshoot AX customizations, X++ code issues, MorphX objects, labels, configurations, and deployment packages in coordination with developers or external AX partners.

· Coordinate code promotion and deployments across development, test, UAT, and production environments using disciplined release-management, testing, approval, rollback, and documentation practices.

· Manage environment refreshes, database restores, test-data handling, configuration changes, and release validation.

· Maintain comprehensive technical documentation: architecture diagrams, database dependencies, integration inventories, service accounts, support runbooks, recovery procedures, and change records.

· Coordinate patching, vulnerability remediation, endpoint protection compatibility, backup operations, disaster recovery exercises, and recovery validation with infrastructure and cybersecurity teams.

· Work with Finance, Accounting, Supply Chain, Operations, Warehouse, Procurement, and Sales teams to resolve ERP issues and improve processes.

· Provide escalation-level user support and targeted end-user training for AX functions, reporting, access issues, and Citrix-delivered access.

· Manage relationships with ERP vendors, managed service providers, consultants, and software partners.

· Contribute technical expertise to ERP modernization, data-retention, archival, integration replacement, cloud-readiness, and eventual migration planning.

· Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent combination of education and experience.

· 5+ years of hands-on technical experience supporting Microsoft Dynamics AX, including substantial production support experience with Dynamics AX 2009 specifically.

· Demonstrated experience administering AX 2009 environments: AOS, client configuration, user administration, security, batch processing, monitoring, troubleshooting, and environment management.

· 3+ years of practical Microsoft SQL Server experience supporting production applications or ERP databases.

· Strong SQL skills: complex SELECT queries, joins, views, stored procedures, SQL Agent jobs, data validation queries, and performance investigations.

· Experience with SQL Server backup, restore, recovery, database maintenance, database security, monitoring, and production incident response.

· Experience troubleshooting AX application and SQL performance issues, including long-running queries, blocking, locking, deadlocks, indexing, and resource constraints.

· Experience supporting ERP interfaces, file-based integrations, scheduled jobs, data imports/exports, SFTP workflows, and third-party systems.

· Working knowledge of Windows Server, Active Directory, DNS, service accounts, NTFS permissions, and enterprise application access management.

· Experience supporting Citrix Workspace, Citrix Virtual Apps and Desktops, or another published-application/virtual-desktop platform.

· Strong understanding of change management, testing, release management, incident management, and production support disciplines.

· Must be legally authorized to work in the United States without current or future employer visa sponsorship.