Job Description

We are looking for detail-oriented Content Moderators to support a temporary, seasonal project focused on reviewing and moderating user-generated content, primarily transcripts and audio recordings, to ensure compliance with established community guidelines, policies, and quality standards.

This role requires good judgment, strong attention to detail, and the ability to consistently apply moderation guidelines when evaluating content.

About the Engagement

This is a temporary seasonal opportunity for a period of three months. Candidates should be available and committed for the full duration of the project. Continued employment beyond the seasonal engagement is not guaranteed and will depend on business needs and available opportunities.

Responsibilities

• Review and moderate user-generated transcripts and audio content according to established community guidelines and policies.
• Evaluate content accurately and determine whether it meets platform standards.
• Identify and appropriately flag or escalate content that may violate established guidelines.
• Consistently apply moderation policies while maintaining accuracy and objectivity.
• Review reported or escalated content and take appropriate action based on established procedures.
• Maintain accurate records of moderation decisions and actions taken.
• Meet established productivity, quality, and accuracy expectations.
• Stay updated on changes to moderation policies, guidelines, and internal procedures.
• Collaborate with team members and supervisors when clarification or escalation is required.
• Maintain professionalism, confidentiality, and discretion when handling user-generated information.
• Provide clear documentation and feedback on recurring content or moderation concerns.

Qualifications

• Strong English comprehension skills, particularly in listening and reading.
• Excellent attention to detail and ability to make consistent decisions based on established guidelines.
• Good written communication and documentation skills.
• Comfortable reviewing audio recordings and written transcripts for extended periods.
• Ability to work independently while following detailed policies and procedures.
• Strong critical thinking and sound judgment.
• Ability to manage time effectively and meet productivity and quality targets.
• Comfortable working in a fast-paced and repetitive content-review environment.
• Basic computer proficiency and ability to navigate multiple online tools or systems.
• Reliable internet connection and suitable remote-work setup, if applicable.
• Previous experience in content moderation, quality assurance, customer service, trust and safety, data annotation, or a related field is an advantage but not required.
• Must be willing and able to commit to the full 3-month seasonal engagement.

Preferred Qualifications

• Previous experience reviewing audio or transcript-based content.
• Familiarity with online community standards or content moderation guidelines.
• Experience working in a metric-driven or quality-focused environment.
• Ability to handle potentially sensitive content professionally and objectively.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.