Position Summary 

The Systems Administrator supports the Missile Defense Agency (MDA) under the Integrated Research and Development for Enterprise Solutions (IRES) contract. The role provides customer-facing technical support, troubleshooting, break/fix coordination, system patch support, hardware disposition, inventory accountability, and incident request management. This position supports mission operations at Schriever Space Force Base and requires adaptability, dependable customer service, and effective collaboration in a fast-paced technical environment

Essential Duties and Responsibilities

• Provide Tier 1 technical support to customers, including basic inquiries, troubleshooting, break/fix needs, and touch maintenance using remote administrative tools or verbal guidance.
• Create and execute break/fix tickets for Tier 2 and Tier 3 support needs.
• Support the testing and installation of system patches.
• Support hardware disposition activities, including sanitization facilitation, excessing old or no longer needed assets, and CD or hard drive destruction when necessary.
• Maintain accurate inventory and support stock planning requirements.
• Maintain and manage the queue of incident requests (IRs).
• Support and respond to customer requirements identified through daily walks and check-ins.
• Perform IT Help Desk functions and coordinate break/fix and customer needs through various channels.
• Adapt to new technologies, changing situations, and short deadlines.
• Work independently while maintaining a strong commitment to a team environment.
• Communicate effectively with teams and customers regarding assigned efforts.
• Collaborate and cooperate across teams on a variety of efforts and functions.
• Demonstrate ownership of assigned duties, dependability, punctuality, and self-motivation.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be a U.S. Citizen.
• Must possess an active DoW Secret security clearance.
• Must be able to obtain an active DoW Top Secret security clearance.
• Must have 2 or more years of general full-time work experience; requirement may be reduced with completion of advanced education.
• Must have 1 or more months of directly related experience.
• Must possess a DoW 8570 IAT Level II certification, such as CompTIA Security+ CE or higher.
• Must have working experience with Microsoft Windows 11 operating systems.

Preferred Qualifications

• CompTIA A+ certification.
• CompTIA Network+ certification.
• Active DoD Top Secret security clearance.
• Experience with audio-visual systems.
• Experience with Virtual Desktop Environment Support.
• Experience with Active Directory.
• Understanding of Group Policies, DHCP, and DNS.
• Experience working within the IRES and/or CLAW Organization.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee may be required, for extended periods, to sit, walk, stand, or crawl under desks. The employee must be able to lift and/or move a minimum of 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Northern Technologies Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other protected status under federal, state, or local law.

Travel

Up to 10%

Shift

Day shift. Primary duty hours are 0730-1600, Monday through Friday. Shift work may be necessary and may require occasional overtime, off-shift, or weekend work depending on task or event support needs.

Note

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The salary range listed represents a good faith estimate and is provided in compliance with applicable pay transparency laws. The final compensation offered will be determined based on a variety of factors, including your skills, experience, qualifications, internal equity, and market conditions.