The Insurance AR Manager provides overall leadership and strategic direction for the insurance accounts receivable (AR) function. This role ensures that the department meets collection, denial management, and reimbursement goals while maintaining compliance with payer regulations and internal policies. The Manager is responsible for staffing, training, and performance management, and serves as the key liaison between AR teams and executive leadership.

Responsibilities include, but are not limited to:

• Supervise Team Leads and Specialists, setting expectations and ensuring accountability for team performance.
• Develop departmental goals and KPIs in alignment with company objectives.
• Provide guidance on complex or escalated claim issues that exceed Team Lead authority.
• Oversee daily operations of insurance AR follow-up, denial resolution, and appeals.
• Ensure timely review of Aged Trial Balance and Denial Reports, driving resolution strategies.
• Monitor reimbursement turnaround times and payer trends, implementing corrective action when necessary.
• Approve and track staffing allocations to balance workloads across teams.
• Ensure compliance with payer requirements, billing regulations, and internal policies.
• Oversee quality assurance reviews on claims and documentation.
• Lead internal audits and participate in external compliance reviews.
• Mentor and develop Team Leads to strengthen leadership capacity.
• Approve and coordinate training programs for new hires and ongoing staff education.
• Conduct performance evaluations and establish professional development plans.
• Analyze AR metrics, producing reports for senior leadership with recommendations for process improvements.
• Act as the primary point of contact for escalated payer issues and client concerns.
• Collaborate with other managers (Eligibility, Patient Support, etc.) to ensure smooth revenue cycle operations.

Required Skills / Abilities:

• Strong leadership, people management, and coaching skills.
• Deep understanding of healthcare reimbursement, billing regulations, and denial management.
• Ability to analyze financial and operational data, identify trends, and implement improvements.
• Excellent communication and conflict resolution skills for both internal staff and external payer/client interactions.
• Proficiency in EMR, clearinghouse platforms, and medical billing systems.

Educational:

• High School Diploma/GED required; Associate’s degree in a related field preferred.
• 5–7 years of progressive experience in insurance AR/revenue cycle management, with at least 2 years in a supervisory or managerial role.
• Certification (e.g., CPB, CCS, CRCR) strongly preferred.
• Ongoing education to stay current with billing regulations, payer requirements, and industry standards.

Physical Requirements:

• Ability to sit for extended periods, occasionally lift supplies/equipment, and move up to 15 pounds.
• Must travel for onsite training and attend client meetings as needed.