Primary Purpose

To be responsible for the daily operations and sales of the Hearth Department.

Essential Duties and Responsibilities

• Assist with daily operations of the Hearth Department, including merchandising, maintaining display presentation, signage standards, monitoring inventory levels, and supporting customers with stove and accessory purchases.
• Greet and acknowledge every customer, ensuring a welcoming environment.
• Maintain constant radio communication with fellow associates to ensure smooth department operations.
• Develop a comprehensive understanding of the Hearth products sold at the store, providing knowledgeable assistance to customers.
• Stay informed about product knowledge, promotions, and merchandise offerings.
• Assist customers throughout their entire hearth appliance, venting, and accessory purchase process.
• Support the monitoring of warranty claims through the HHT and POS systems.
• Stay current with HHT training to provide accurate product and service information.
• Help coordinate customer service calls with Service Technicians using the electronic service form.
• Assist in maintaining the BBQ concept center and participate in grill demonstrations.
• Contribute to floor moves, merchandising, display maintenance, and general storehousekeeping tasks.

Other Duties and Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, replacing full trashes with new trash bags,and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• Basic knowledge of operating a POS system.
• Basic knowledge of Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Preferably familiar with standard retail concepts and practices.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.