General Summary 

With minimal supervision, monitor, and ensure security and functioning of all system(s) of responsibility. This may include the following: telecommunications systems, and network.

Essential Functions 

Perform one or more of the following:

Maintain, monitor, and evaluate for proper functioning of system(s) of responsibility: network, telecommunications systems, and/or other equipment

Monitor network security, and escalate problems as necessary; ensure accessibility to systems is current

Provide support for all systems of responsibility

Perform analysis for system(s); escalating problems and notify management as necessary

Provide first-level technical support for system(s) of responsibility

Possibly perform risk analysis for possible disasters, natural or otherwise; establish/aid in disaster recovery plan for systems of responsibility

May deal with vendor relationships in regard to systems of responsibility

Remain current on new technologies; introduce applicable technology in alignment with company goals and for creative solutions

Guide change with a focus on optimal outcomes

Job Specifications 

Typically has the following skills or abilities: 

Minimum 2 – 4 years related experience

Some experience maintaining one of the following: network security, telephone platforms

Excellent analytical and problem-solving skills for moderate problems

Excellent organization and time management skills

Meet/exceed the organizations best practices, expectations, and standards

Identify and mitigate risk(s)

Excellent written and verbal communication skills

Demonstrated ability to guide others in regards to team self-management

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

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Working Conditions 

The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.