This position is responsible for the professional and efficient coordination of the Sexual and Domestic Violence program, including supervisory duties, client advocacy, community outreach, and networking, as well as a variety of clerical duties that supports consumer services, dispersal of information and the day-to-day operation of the organization.  

Essential Job Functions 

Supervisory duties:

• Supervises both SDV Advocates and monitors performance, provides coaching, and guidance, conducts performance evaluations, and ensures employees meet established goals and expectations.  
• Serves as a leader on the case management team and provides guidance to other team members as needed. 

Direct client services- Employment Navigation:

• Provides support services to sexual and domestic violence survivors with a focus on employment navigation and job training.  Provides documents case notes, maintaining updated and accurate case notes at all times. 
• Provide one-on-one career counseling and coaching to help survivors identify suitable job opportunities. 
• Assist survivors in creating and updating resumes and cover letters tailored to specific job applications. 
• Help survivors navigate online job portals and application processes. 
• Establish and maintain relationships with local employers to identify potential job openings for survivors. 
• Pilot a new job training innovative that awards four survivors throughout the program year with tuition assistance towards a job certification program/apprenticeship.  
• Advocates for clients as needed while providing them with or connecting them to appropriate resources and/or referrals (legal, transportation, children's services, counseling, etc.). 
• Helps clients develop goals and tracks progress. 
• In conjunction with other SDV staff members, helps maintain the emergency shelter. 

Crisis hotline:

• Daily provides immediate crisis support to victims in need by managing the crisis hotline. 
• Conducts a risk assessment to determine the level of danger. 
• Determines safety measures, if law enforcement is needed, and what options are safest. 
• Assesses for shelter needs. 
• Provides emotional support. 

On-call support:

• Rotates overnight and weekend on-call support with other SDV-trained staff. 
• Ensures the on-call schedule is created and sent to the regional hotline, front desk, senior leadership, and SDV team each month. 

Grant writing:

• Assists with SDV-specific grant writing, tracking, and reporting. 

Community outreach efforts:

• Provides educational presentations to Goochland individuals, groups, and other partners in surrounding counties twice each quarter. 
• Attends local, regional, and state-wide network and training events/meetings. 
• Stays updated on SDV-related issues and legal matters by networking with other SDV programs, identifying resources, and learning ways to improve the program. 
• Collaborates with other GoochlandCares program coordinators in the overall support of clients in the shelter: client needs, caseload management, and evaluating any other SDV-related need. 
• Creates and implements outreach strategies to underserved populations of SDV.  
• Records program expenses, allocates funding, and submits expense receipts to Finance as incurred. 
• Trains, supervises, and tracks SDV volunteers throughout the year to ensure the program has the support it needs, and volunteer hours are tracked. 
• Connects clients to other GoochlandCares services or to other organizations to help them with their needs. 
• Completes other duties as assigned. 

• MSW/LCSW with 2 years of experience preferred, or BSW with 5 years of domestic violence experience. 
• 3+ years of experience working with SDV victims.  
• Experience supervising employees and volunteers.  
• Ability to be on-call to support SDV program and urgent matters. 
• Ability to handle highly confidential and sensitive matters in dealing with clients and staff, with a trauma-informed care approach. 
• Ability to always maintain strong boundaries. 
• Strong interpersonal communication and collaboration skills displaying a caring, tactful, diplomatic, and respectful attitude towards staff, volunteers, and clients. 
• Strong written and verbal communication skills. 
• Flexibility to adapt to changing situations and schedules. 
• Ability to multi-task, have strong attention to detail, and manage different priorities while understanding the big picture. 
• Strong organizational skills and ability to manage multiple deadlines and projects. 
• Strong self-awareness and willingness to seek assistance when needed. 
• Commitment to the mission of GoochlandCares. 
• Understand that all employees participate in engaging volunteers to help fulfill our mission. 
• Must have a valid driver's license in good standing. 

Technical Skills:

• Proficiency with Microsoft Office is required, specifically Excel. 
• Ability to learn new software programs/databases. 

Physical Requirements and Environmental Conditions:

• Must be able to lift up to 50 pounds at times. 
• Prolonged periods of sitting, standing, typing, talking, lifting, and driving. 
• Occasionally may be required to wear personal protective equipment (mask, gloves, etc.)