Job Title: International Credentials Evaluator (ICE) 

FLSA Classification: Non-Exempt

Salary Range: Starting at $45,000

Reports to: Manager, International Credentials Evaluation

Department: Program Delivery

Summary/objective

The International Credentials Evaluator (ICE) critically reviews and evaluates international credentials to ensure accuracy, authenticity, and completeness of documentation. ICEs determine applicant eligibility across TruMerit programs, supporting operational efficiency and organizational goals in a culturally diverse environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Critically evaluate applications and supporting materials for all levels and country PODS to determine applicant eligibility for applicable programs.
• Prepare detailed, accurate reports for foreign-educated nurses and other health professionals, meeting established productivity and quality standards.
• Handle complex applicant inquiries via phone, email, fax, or in-person visits, providing comprehensive correspondence to applicants, schools, professional healthcare boards, and other stakeholders.
• Collect and analyze operational data, making recommendations for procedural improvements that are operationally effective and fiscally responsible.
• Participate in departmental and cross-functional project teams and initiatives.
• Represent TruMerit at conferences and professional events as needed.
• Assist with onboarding and orientation of new employees.
• Perform additional duties as assigned to support departmental and organizational priorities.

Competencies

• Proficiency in Microsoft Office Suite and basic computer skills.
• Strong written, verbal, analytical, and interpersonal communication skills.
• Knowledge of a foreign language is an asset.
• Ability to manage multiple priorities and maintain accuracy in a high-volume environment.

Supervisory responsibilities

None

Work environment

• Hybrid: Office-based and remote work as applicable.
• Technology-driven, team-based environment.
• Frequent use of computers and telephones, including screen viewing, typing, mouse navigation, and headset telephone operation.

Physical demands

• Ability to remain in a stationary position for extended periods.
• Ability to move throughout the office or home workspace as needed.

Travel required

• Travel may be necessary for meetings, training, or special projects.

Required education and experience

• Bachelor’s degree preferred, with concentrations in international affairs, international relations, political science, foreign languages, comparative education, or a related field. Relevant education, training, and/or equivalent professional experience will be considered in lieu of a degree.

Preferred education and experience

• One year of full-time experience in international education credentials evaluation or admissions preferred.
• Knowledge of a foreign language is an asset.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Affirmative Action/EEO statement

TruMerit, formerly CGFNS International, Inc., is an equal opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

TruMerit, formerly CGFNS International, Inc., will not discriminate against or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Reasonable accommodation is available for applicants with disabilities or religious needs.