SUMMARY/OBJECTIVE

The Treatment Coordinator supports Salience Health’s mission by providing compassionate, patient-centered care and administering daily TMS treatments. This role is responsible for treatment equipment, patient documentation, scheduling, and exceptional customer service while ensuring treatments are delivered safely and accurately. The ideal candidate is organized, detail-oriented, adaptable, eager to learn, and committed to supporting patients and the Salience Health team. Salience provides comprehensive training to prepare candidates with limited or no prior TMS experience to become knowledgeable and certified TMS Technicians through classroom instruction, hands-on experience, and competency-based training. Travel between Salience locations may be required during training.

RESPONSIBILITIES/DUTIES

Patient Care & TMS Treatment

• Provide daily TMS treatments according to established clinical protocols, physician orders, company procedures, and applicable safety standards. Prepare patients for treatment, explain treatment procedures as appropriate, monitor patient comfort and response throughout treatment, and communicate patient concerns or changes to the appropriate clinical team member.
• Operate and maintain TMS treatment equipment in accordance with training, manufacturer guidelines, and company procedures. Ensure treatment areas and equipment are properly prepared, maintained, and ready for patient use.
• Provide compassionate, professional, and patient-centered care while maintaining appropriate boundaries and confidentiality. Demonstrate emotional intelligence and sensitivity when working with patients receiving behavioral health services.

Patient Documentation & Tracking

• Accurately document patient treatments, treatment progress, patient responses, and other required information in the appropriate systems and records. Maintain accurate and timely treatment tracking and ensure documentation is completed according to company procedures and applicable requirements.
• Review patient information and treatment schedules for accuracy and communicate discrepancies, concerns, or changes to the appropriate team member.
• Maintain patient confidentiality and handle protected health information appropriately in accordance with HIPAA and company policies.

Scheduling & Patient Coordination

• Coordinate patient treatment schedules and support efficient patient flow throughout the day. Communicate with patients regarding appointments, treatment schedules, and other care-related needs within the scope of the position.
• Respond to patient questions and concerns professionally and courteously. Assist with appointment coordination, reminders, and other administrative tasks necessary to support the patient experience and daily clinic operations.

Customer Service & Communication

• Provide exceptional customer service to patients, families, physicians, and healthcare team members. Maintain a professional, compassionate, and courteous approach in person, by telephone, electronically, and through other forms of communication.
• Use sound judgment and emotional intelligence when interacting with patients, particularly when patients may be experiencing frustration, anxiety, or other behavioral health concerns.
• Communicate effectively with clinical and operational team members to support patient needs, treatment continuity, and clinic operations.

Teamwork & Clinic Operations

• Work independently and collaboratively as part of a fast-paced healthcare team. Support daily clinic operations and assist with maintaining an organized, safe, and professional treatment environment.
• Demonstrate flexibility and adaptability when patient needs, schedules, staffing, or operational priorities change. Assist with other duties and responsibilities consistent with the position and the needs of the organization.
• Participate in required training, continuing education, team meetings, and certification activities.

Training & Certification

• Successfully complete Salience Health’s TMS Technician training and certification program. Training may include classroom instruction, hands-on learning, competency assessments, and supervised treatment experience.
• During the training period, travel between Salience locations may be required. Employees must have reliable and readily available transportation to meet training and operational requirements.

ADA STATEMENT

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. The physical, cognitive, and environmental requirements described in this job description are intended to identify the general requirements of the position and are not intended to exclude qualified individuals with disabilities. Salience Health will consider reasonable accommodations for qualified applicants and employees consistent with applicable federal, state, and local law.

EEOC DISCLOSURE

Salience Health is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Salience Health is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process, consistent with applicable law.

JOB REQUIREMENTS

SKILLS/QUALIFICATIONS

• Exceptional verbal and written communication skills.
• Strong patient service and interpersonal skills with the ability to interact professionally with patients, families, physicians, and other healthcare professionals.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain the highest level of patient confidentiality and appropriately handle sensitive information.
• Ability to demonstrate compassion, patience, professionalism, and emotional intelligence when working with behavioral health patients.
• Ability to work independently and as part of a team in a fast-paced healthcare environment.
• Strong organization, time management, prioritization, and multitasking skills.
• Ability to manage multiple responsibilities, schedules, and deadlines while maintaining accuracy and quality.
• Excellent customer service skills, sound judgment, and a courteous telephone manner.
• High-energy, productive, flexible, and adaptable approach to work.
• Strong computer proficiency, typing skills, and ability to learn and effectively use electronic systems and technology.
• Willingness and ability to learn TMS treatment procedures, equipment, documentation requirements, and company protocols.
• Demonstrated commitment to Salience Health’s mission, vision, values, and patient-centered approach.

REQUIRED EDUCATION/EXPERIENCE

• Bachelor’s degree preferred, or a minimum of three years of experience in healthcare, patient-facing customer service, or a related field.
• Previous experience working in a client-facing or patient-facing customer service environment.
• Valid driver’s license.
• Reliable and readily available transportation required due to travel between locations during training and as operational needs require.
• Ability to work within the operating hours of the assigned location. Operating hours may vary by location.

PREFERRED QUALIFICATIONS

• Previous experience in a healthcare, behavioral health, mental health, medical office, or patient care environment.
• Experience working directly with patients or individuals receiving behavioral health services.
• Experience with electronic medical records or other healthcare documentation systems.
• Experience working in a fast-paced clinical or customer service environment.
• Previous experience with TMS therapy or other behavioral health treatment is a plus but is not required. Salience Health provides comprehensive training for qualified candidates.

ESSENTIAL FUNCTIONS/SKILLS

• Perform the essential duties and responsibilities of the position with or without reasonable accommodation.
• Administer daily TMS treatments according to established protocols, training, physician direction, and company procedures.
• Operate TMS treatment equipment safely and appropriately after completing required training and certification.
• Accurately document patient treatments, patient responses, treatment progress, scheduling information, and other required information.
• Maintain patient confidentiality and appropriately handle protected health information.
• Communicate effectively and professionally with patients, families, physicians, healthcare professionals, and internal team members.
• Provide compassionate and patient-centered customer service throughout the treatment experience.
• Use appropriate judgment when identifying and communicating patient concerns, treatment issues, or changes in patient condition to the appropriate clinical team member.
• Manage multiple patients, treatment schedules, documentation requirements, and operational responsibilities while maintaining accuracy and attention to detail.
• Use computers, electronic medical records, scheduling systems, communication platforms, and other technology required to perform the position.
• Participate in required training, certification, meetings, and other work-related activities.
• Travel between Salience locations when required for training, meetings, or operational needs.
• Maintain a safe, clean, organized, and professional treatment environment.
• Respond appropriately to changing priorities, patient needs, urgent requests, and time-sensitive operational requirements.
• Perform other duties and responsibilities consistent with the position and the needs of the organization.

WORK ENVIRONMENT/WORKING CONDITIONS

• Work is primarily performed in a professional clinical environment with frequent direct interaction with patients, families, physicians, healthcare professionals, and other team members.
• The position requires frequent use of computers, electronic medical records, telephones, scheduling systems, and other office and clinical technology.
• The work environment may involve frequent interruptions, changing priorities, multiple patients, and time-sensitive treatment schedules.
• Employees may work in treatment rooms, clinical areas, reception or administrative areas, and other areas of the clinic as needed.
• The position may involve exposure to normal healthcare-office conditions and requires adherence to applicable safety, infection-control, and confidentiality practices.
• The position requires the ability to work within the operating hours of the assigned location. Operating hours may vary between locations.
• The position is full-time, generally requiring 32–40 hours per week, with occasional overtime or schedule adjustments based on patient volume, clinic needs, and operational requirements.
• Travel between Salience locations may be required during training and occasionally thereafter based on business needs. Reliable and readily available transportation is required.

COGNITIVE DEMANDS

• Ability to maintain attention, concentration, and accuracy while performing repetitive and detail-oriented treatment and documentation tasks.
• Ability to learn and apply TMS treatment procedures, equipment operation, safety requirements, and company protocols.
• Ability to follow established procedures, treatment protocols, physician direction, and safety requirements consistently.
• Ability to recognize and appropriately communicate patient concerns, changes, or issues to the appropriate clinical team member.
• Ability to prioritize multiple patients, treatment schedules, documentation requirements, and competing responsibilities.
• Ability to remain professional, calm, and patient-focused when working with individuals who may be experiencing emotional distress, frustration, anxiety, or other behavioral health concerns.
• Ability to communicate clearly and professionally through verbal, written, electronic, and telephone communication.
• Ability to learn and effectively use electronic medical records, scheduling systems, treatment technology, and other computer applications.
• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

PHYSICAL DEMANDS

• The position requires frequent sitting, standing, walking, reaching, bending, and movement throughout the clinical environment.
• The position requires frequent and repetitive use of the hands, wrists, fingers, arms, and shoulders for operating treatment equipment, typing, documentation, computer use, handling supplies, and other clinical and administrative tasks.
• The position requires the ability to independently and safely use both shoulders, arms, wrists, hands, and fingers as necessary to perform essential job functions.
• The position may require occasional lifting, carrying, pushing, or pulling of supplies, equipment, or other items used in the clinic.
• The position may require the ability to move between treatment rooms and other areas of the clinic throughout the workday.
• The physical demands described above represent the general requirements of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

VISION REQUIREMENTS

• Ability to read and accurately interpret patient records, treatment documentation, schedules, computer screens, electronic medical records, equipment displays, and other written or electronic information.
• Ability to maintain close visual attention during computer use, documentation, equipment operation, and patient treatment activities.
• Ability to distinguish numbers, letters, symbols, and other information displayed on electronic equipment and written materials.
• Ability to shift focus between patients, treatment equipment, computer screens, documentation, and other work materials as needed.