Contessa offers a unique opportunity for individuals interested in being part of an organization that is leading the country in redefining the way care is provided to patients. Contessa’s Home Recovery Care model brings all the essential elements of inpatient care to the comfort and convenience of a patient’s home. The model enables provider organizations and health plans to deliver high-quality, safe and affordable care to patients with non-life-threatening conditions. At Contessa, you will have the opportunity to make a direct impact on the lives of patients and be at the forefront of shaping a pioneering space in the health care industry. 

Job Summary    

As a Team Lead Recovery Care Coordinator (RCC) you will be at the forefront of Contessa’s new and highly innovative care model that allows patients who are clinically the option to receive acute level care in the comfort of their own home in lieu of an inpatient setting. As a Team Lead Recovery Care Coordinator, you will leverage Contessa’s proprietary workflow platform, advanced telehealth technology, and our interdisciplinary network of doctors, nurses, social workers, and ancillary providers to improve the health and well-being of our patients during what is often one of the most challenging times in the lives of our patients and their families. 

The Team Lead Recovery Care Coordinator is the patient and RCC advocate and will lead patient support across all markets in multiple states throughout the care model. You will work directly with the patient’s providers in the development of the patient’s personalized care plan and be the primary point of contact regarding the patient’s experience of receiving coordinated care in the home. You will be a backup for the Market Manager to lead team decision making and provide expertise and guidance in managing patient care concerns.  

About you

Contessa offers a unique opportunity for individuals interested in being part of a fast-paced start-up culture at an organization leading the country in redefining the way we care for patients that typically would be treated in the hospital setting. In order to best advocate for the patient, you must exhibit boundless empathy, unwavering integrity, and a willingness to go above and beyond to do what is best for our patients, their families, and our physician partners are quintessential attributes of successful members of our team. At Contessa, you will have the opportunity to make a direct impact on the lives of our patients and be a part of shaping a new, innovative space in the health care industry. Contessa is a high-growth start-up and as such we look for individuals excited about the opportunity for rapid career development as they help shape and execute our new and highly innovative care models.                                                                    

Primary Responsibilities

• Fulfills the role of an RCC completing patient admissions 
• Serves as a resource to all other RCC’s in completing admissions 
• Leads communication and coordination of care between all members of the care team. 
• Assists all patients and care team members throughout the care model by acting as a patient advocate.
• Assists Market Manager in coordination of staffing and ensures appropriate resources are available to support patient care 
• Ensures that all new RCCs have the appropriate tools and templates to operate.   
• Supports Market Manager in coordination of clinical and operational workflows and documents those steps.  
• Assists Market Manager in maintaining data and reporting accuracy 
• Serves as a subject matter expert in identifying and solving for negative trends and hurdles involved in health care system and incorporates solutions for system challenges. 
• Builds and maintains collaborative professional working relationships with all care team members and is available to provide guidance and support during times of urgency or critical needs.
• Assists as needed in recruiting, interviewing, and training of new team members. 

• Education: ASN – Associate of Science in Nursing 
• Licensure: Current, active RN licensure in good standing and willing to be licensed in multiple states at Contessa’s expense
• Experience: 3-5 years of acute nursing experience and 2-3 years of RCC experience preferred. Possess a general knowledge of clinical standards and outcome measurement  
• Transportation: Must have reliable transportation and proof of liability insurance  
• Work Schedule: Ability to support after hours schedules and on-call needs.
• Health: Able to pass required drug screen and communicable disease screenings 
• Background: Able to pass detailed criminal background check according to company policy 

Qualifications (Desired but not required)

• Education: BSN preferred 
• Certification:  Care Coordination and Transition Management (C.C.C.T.M) 
• Regional knowledge: Prefer knowledge of the geographical area of the assigned market  

Skills & Abilities

• Ability to provide superior customer service; every decision needs to be made with the patient in mind. Patient safety is our number one priority.  
• Able to lead RCCs in best practices and support creation of protocols and process for identified concerns. 
• Strong attention to detail and ability to maintain written records and reports. Excellent verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs. 
• Exhibits exceptional interpersonal skills and proper judgment when dealing with provider partners, staff and patients.  
• Ability to predict needs as best as possible and stay one step ahead of the patient’s care.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. A positive outlook and a can-do attitude is a must.  
• Enjoys working within teams; dependable in both productivity and attendance. Flexible and willing to share on-call after hours with other Recovery Care Coordinators is required.  
• Ability to consistently communicate with teammates; open to opinions and feedback from team members and follows through on all commitments.  

Our team members are our greatest asset. That’s why you’ll find that Contessa has built a culture around trust, open communication, and a unified desire to change the way healthcare is being delivered. It’s important to us that you like your job, are motivated by the work you do every day and feel supported by leadership. Contessa offers a generous compensation and benefits package, a strong belief in a healthy work-life balance and great opportunities for career growth.