SUMMARY/POSITION OVERVIEW 

This job contributes to the success of the CrossRidge Café by ensuring service and Cafe standards are met. This is accomplished by providing customers with prompt, friendly service, quality food and beverages. CrossRidge Café customers should experience a friendly, upbeat and clean atmosphere.   

PRIMARY DUTIES & RESPONSIBILITIES  

Develops enthusiastically satisfied customers all of the time 

• Welcomes and connects with every customer. 
• Discover customer needs and appropriately suggests products. 
• Responds to customer needs while demonstrating a Christ-like attitude.

Provides quality beverages and food consistently for all customers 

• Prepares Café food and beverages according to standards 
• Follows health, safety and sanitation guidelines for all products 

Maintains Quality Café operations 

• Follows Café policy and procedures for operational flow at each station 
• Follows standards for merchandising, stocking, rotating and storing products 
• Performs cleaning tasks in accordance with the cleaning standards and works as a Café team member 
• Is responsible for Opening/Closing procedures 
• Runs errands, when needed, to pick up supplies and/or product 
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning 
• Clean service & seating areas, sanitize work areas, utensils, & equipment  
• Presents oneself professionally 

Contributes to Café profitability 

• Follows cash handling procedures and cash register policies 
• Follows inventory stocking and recording guidelines 
• Contributes to Café goals for increasing sales and improving profits 

Takes responsibility to learn all aspects of the barista position 

• Ensure exceptional Café experiences for customers through exceptional service 

JOB REQUIREMENTS 

• Previous Café experience preferred but not mandatory 
• Knowledge of customer service techniques  
• Enthusiastic, self-motivated and customer service driven 
• Must be able to demonstrate effective interpersonal, written and verbal communication skills 
• Must be a team player and exhibit the ability to work in a team environment that crosses internal and external organizational boundaries 
• Ability to lift and pull down boxes weighing up to 30 pounds 
• Ability to respond well to change 
• Assist Supervisor in any and all tasks as needed 
• Well-organized and detail-oriented 
• Conduct regular inventory and stocking tasks following the recording guidelines 

EDUCATION 

• High School graduate  

COMPUTER SKILLS 

• Preferred: Basic knowledge of Microsoft Word, Excel, and Outlook.  
• Preferred: Background using touch screen POS systems but not mandatory