OC Wellness Physicians is seeking a Physician Services Representative to be responsible for increasing referrals (new patients) through effective marketing with physician offices. We are looking for dynamic and experienced people to serve as a liaison between OC Wellness Physicians facilities/staff (directors, clinicians, front office) and the physician offices (physician groups) in their respective territory. You will be required to work your designated area and report daily to your supervisor as well as maintain daily logs. You will work closely under the Director of Marketing and Operations Director as well as with the entire marketing team.
Job Description and Expectations
Identify and target key physicians and physician groups within territory based on historical business trends, referring history and physician specialty
Use data effectively to target physicians and physician group accounts and develop territory call rotation according to business needs
Based on territory geography, volume, trends and needs, schedule and conduct regular sales calls, business entertainment, educational offerings and special events with customers/prospects to increase new patient referrals (evaluations)
Based on business need, facilitate and coordinate opportunities for clinical staff interaction with key physicians and physician groups and be a resource for clinical staff relative to territory physicians/groups
Manage territory database, including physician contact information, preferences, protocols and special requests. Communicate regularly with treating clinicians and OC Wellness sites regarding physician related issues.
Communicate referring office concerns, complaints, and compliments to the appropriate individual.
Maintain a working knowledge of all physician specialties, referral patterns, competitors within the designated territory. Share knowledge with Director of Marketing/Sales
Develop and communicate a quarterly review of territory performance to management and peers focusing on sales results (growth), key successes, key challenges, critical issues and develop quarterly action plans to positively effect change in territory (company) new patient volume
Develop and communicate weekly plans to effectively target customers and maintain frequency with top accounts
Coordinate and assist in facilitating referrals from OC Wellness facilities to referring providers
Based on business need, coordinate and facilitate regular pathways for communication with clinics within territory to capitalize on opportunities for growth
Communicate needs regularly regarding marketing/brand collateral to appropriate resource
Manage territory expenses and track return on investment of sales activities
Qualifications
Strong organizational and interpersonal skills dealing with a diverse range of people
Ability to communicate effectively verbally and in writing
Excellent time management and execution skills
Ability to exercise a high degree of initiative and independent judgement in solving problems
Effective development of daily, weekly, monthly and quarterly strategic plans focused on objective data
Ability to communicate effectively with customers, discuss features/benefits, handle objections and close
Possess a strong understanding of the OC Wellness services staff and operations
Able to work as a positive team member with peers and management
Able to develop, foster and advance relationships with others, both within and outside of the organization
Ability to maintain and ensure confidentiality of all patient/client information in accordance with HIPAA policies and procedures
Understanding of EMR and CRM systems
Minimum Education/Experience
Bachelor’s Degree in marketing or healthcare related field
At least 3 years of direct sales experience, rehabilitation or service-based industry preferred – possess a book of business/leads
Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
Possession of valid driver’s license and good driving record
Possession of automobile for business use
Excellent communication skills, both written and verbal
Full-time Employee Benefits:
Medical coverage
Cell Phone and Gas Stipend
Paid time off and six observed holidays (all details provided in the Employee Handbook)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms. The position is subject to lifting objects over 50 pounds infrequently.
Travel Required:
Up to 100% travel is required for sales and clinical visibility.
Pre-employment Screening:
Required
Company History:
OC Wellness Physicians opened its first clinic in 2008 in Westminster, California. As a family owned and successfully operated business, OC Wellness Physicians currently has three Orange County locations and offers comprehensive services like pain management, physical therapy, acupuncture, Pilates, chiropractic care, regenerative medicine, limited primary care and more. As leaders in the filed of integrated healthcare, OC Wellness strives to recruit and maintain team members that are not just looking for a job but rather a career in highly fulfilling and rewarding field. OC Wellness takes great pride in the way it treats its team members and continues to employ team members that have been with the organization since its early days.