Technical Support Advisor JOB DESCRIPTION
Sargent and Greenleaf delivers proven security solutions that protect people and assets at home, at work, and in communities around the world. For the past 160+ years, our high-security locks and industry expertise have been trusted by governments, banks, and businesses of all kinds to meet their security needs and counter emerging threats. S&G’s portfolio of high-quality electronic and mechanical locks are used in a wide range of applications including gun safes, commercial safes, ATMs, vaults, and highly sensitive SCIF environments.
Our unique family of brands offers a comprehensive portfolio of lock and door solutions to serve a wide range of our customer’s security needs. Through our trusted brands – Delaney Hardware and Premier Steel Doors and Frames – we offer businesses and homeowners high-quality door hardware and fixtures, commercial-grade doors and hardware, multi-family, and residential security solutions.
Together, we are on mission to make the world more secure today and in the future.
The Technical Support Advisor (TSA) is responsible for the effective technical communication, resolution, and continuous improvements with S&G’s customers and products. The TSA team member will also support in technical and instruction writings for internal and external publications. This can include product installation manuals, operating manuals, and troubleshooting guides. The ideal candidate will have the ability to quickly grasp simplistic to complex products within the company’s product portfolio. This position reports directly to the Sales Support Manager.
Department: Customer Relationship Department FLSA: Exempt, Salary
Location: Nicholasville, KY or Pacific Time Zone Reports to: Sales Support Manager
Travel: None Manages: No Direct Reports Currently
S&G Vision & Values:
S&G is a passionate team with a continuous improvement culture dedicated to delivering trusted and transformative locking solutions while consistently exceeding customer expectations.
Must be a champion of the S&G corporate values of accountability, integrity, respect, teamwork, community, innovation, and leadership.
S&G is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.