FANgineer - University of Georgia
Description

FANgineers play a vital role in the success of the hospitality program and game days. FANgineers serve as goodwill ambassadors to ticket holders and their guests while maintaining the operational policies in place for all premium seating areas. FANgineers also serve as a liaison between donors, caterers, maintenance staff, custodial staff, Hospitality Directors, and Athletic Department personnel.


Duties:

  • Perform PEAK customer service for all guests, fans, and department staff
  • Act as game day ambassadors for the Hospitality office and athletics department
  • Ensure all game day policies and procedures are being upheld
  • Monitor entry gates, review tickets, be aware of access control protocols, and/or serve as an elevator attendant and people movement monitor
  • Perform all pre, during, and post-game duties associated to suites and clubs (i.e., trash removal, facility monitoring, food & beverage needs, etc.)
  • During the game, serve as the main point of contact for premium seat holders and guests
  • Other duties as assigned

When & Where:

  • FANgineers are hourly employees. Hours will range between 6-10 hours per week depending on the home game schedules and office needs each week
  • Football, basketball, baseball stadiums/arenas


Requirements

Qualifications:

  • Ability to work nights and weekends
  • Service first mindset
  • Friendly demeanor
  • Great verbal communication skills
  • Willingness to stand or sit for long periods of time 

University of Georgia Requirements:

  • Ability to be standing on your feet for a minimum of 8 hours straight outside of a 30 minute break
  • Ability to arrive at Sanford Stadium and leave on your own
  • Ability to navigate Sanford Stadium, walking in confined spaces amongst guests within multiple areas of the stadium
  • Ability to communicate with staff/guests, including general interpersonal communication as well as potential radio communication
  • Ability to perform "Light Work", lifting up to 20 pounds occasionally when manual labor is required for the job
  • Ability to work outside with some exposure to environmental conditions including various temperatures and weather conditions
  • Visual Acuity necessary to make general observations of guests and premium areas with specific regard to enforcing policies and realizing issues on game day