Beer Ambassadors
Richmond, VA FOH
Description

Our Hospitality Team at Hardywood is passionate about beer and determined to create a unique experience for our customers through the service of high quality and innovative beers.  As a part of the Hospitality Team a team member will be involved in set-up and breakdown of events while providing excellent customer service to our guests during our hours of operation and beer release events for extended periods of time. 

The ideal candidate for a Beer Ambassador is someone with a genuine passion for craft beer.  Good communication and customer service skills are critical. The candidate should be detail oriented, organized, hardworking, and comfortable working in a team atmosphere and in serving large groups of people on any given day. Patience, a positive attitude and willingness to update product knowledge base are musts.  
Job responsibilities include but are not limited to:
Checking proper forms of ID of all guests that look to be 30 years of age or younger and applying wristbands when necessary.
Inventory control, restocking of beer and managing merchandise area
Tactfully identifying intoxicated guests and assisting with safe rides home (friends, family, cab rides) Must communicate with Hardywood management team when dealing with uncooperative guests.
Providing guided tours to customers when needed

Table service of prepared food and beer
Assist coworkers and management with waste clean up/removal and stocking of event supplies.
21 +
Part-time hours include working evenings, weekends, and possibly private events.

Comfortable working in both Hardywood locations
Ideal candidate will have Certified Beer Server Certification from www.cicerone.org

Requirements

Job Requirements
To be eligible for this position you must meet the requirements below:
Prior beer knowledge and customer service/sales experience

Prior service experience in a restaurant or food establishment

Delivery of prepared food and beer tables

Comfortable working within a POS system
Ability to multi-task and work in an organized fashion
Ability to work both independently and within a team to accomplish goals
Ability to work evenings and weekends
Excellent oral and written communication skills
Ability to lift 60 lb. repeatedly, and move and place 160 lb. kegs
Strong commitment to safety
Required attendance for certain holidays and beer releases. Can provide dates upon application/interview