Bilingual Customer Service Representative
Description
  • Demonstrated customer-focused, service and best attitude;
  • Answer incoming calls and take the extra mile to engage customers and ensure customer order is accurate;
  • Administrative tasks/Upselling;
  • Communicate internally all necessary customer requests/changes, usage patterns, service issues, etc.;
  • Understand and support customer needs creating ongoing customer relationship;
  • Work in our fun team environment meeting call handling targets and self-identifying strategies for improvement;
  • Ongoing research and knowledge of company products to optimize customer satisfaction
  • Other tasks and  duties as assigned
Requirements
  • Minimum of High School diploma or GED educational background;
  • Dependable, punctual, and reliable are a must for the position;
  • Professional, outgoing, personable, and a good conversationalist;
  • Meet all accuracy rates, attendance standards and KIP's (It means happiness to our customers);
  • Strong written and verbal communication skills are essential;
  • Possess proficient computer skills to navigate and multitask in multiple operations

PREFERRED

  • Previous call center or related experience desired;
  • Bilingual communicator both in English and Spanish