Description
- Demonstrated customer-focused, service and best attitude;
- Answer incoming calls and take the extra mile to engage customers and ensure customer order is accurate;
- Administrative tasks/Upselling;
- Communicate internally all necessary customer requests/changes, usage patterns, service issues, etc.;
- Understand and support customer needs creating ongoing customer relationship;
- Work in our fun team environment meeting call handling targets and self-identifying strategies for improvement;
- Ongoing research and knowledge of company products to optimize customer satisfaction
- Other tasks and duties as assigned
Requirements
- Minimum of High School diploma or GED educational background;
- Dependable, punctual, and reliable are a must for the position;
- Professional, outgoing, personable, and a good conversationalist;
- Meet all accuracy rates, attendance standards and KIP's (It means happiness to our customers);
- Strong written and verbal communication skills are essential;
- Possess proficient computer skills to navigate and multitask in multiple operations
PREFERRED
- Previous call center or related experience desired;
- Bilingual communicator both in English and Spanish